Prashant Datir Email & Phone Number

Mumbai, Maharashtra, India

Diagnosed and resolved technical issues reported by internal users, ensuring efficient problem isolation and resolution.Strengthened system security through the implementation of access controls, regular backups, and advanced firewall configurations.Hands on experience Apache,Ngnix,IIS,AWS & Azure cloud.Linux System Administration skills RHEL, Rocky,& Alamalinux Ubuntu, etc.Expertly installed, configured, and administered Windows Client OS (8.1/10/11), enhancing user productivity and system stability.Maintained comprehensive documentation of system events to ensure continuous operation and facilitate quick troubleshooting.Upgraded system software and hardware components to meet evolving business needs, coordinating backup processes to safeguard critical data.Provided responsive on-site and remote technical support using TeamViewer, Anydesk, Desktop Sharing, and Microsoft Remote Assistance, ensuring minimal downtime for users.Leveraged Linux command line and shell scripting expertise to efficiently manage and automate system tasks.Administered and configured Sophos XG/XGS Firewalls (116/210/2100) to protect network integrity and ensure secure data flow.Configured secure VPN connections for remote users, enabling safe and reliable access to corporate resources.

Nashik

Delivered 1st/2nd level technical support to over 100 internal users, improving issue resolution time by 25% and achieving a 95% customer satisfaction rate.Installed, configured, and troubleshot 200+ laptops, desktops, networks, and servers for 100 internal users, reducing average downtime by 20% through efficient problem resolution.Effectively troubleshot hardware issues for printers, scanners, and switches, reducing recurring incidents by 15% for 100 internal users through root cause analysis.Managed over 100 IMACD requests for 100 internal users, ensuring seamless transitions with a 98% completion rate within the first 24 hours.Administered Linux Server & Hosting Services and Office 365 for 100 internal users, reducing service interruptions by 30% through proactive monitoring and troubleshooting.Maintained and updated antivirus and endpoint servers for 100 internal users, enhancing security posture and reducing malware incidents by 40%.Managed LAN & firewall operations for a 100 internal user environment, resolving 90% of network issues within SLA through efficient monitoring and quick response.Coordinated with vendors to ensure the timely delivery of IT services, improving procurement lead times by 20% through streamlined communication.

Pune Area, India

• Provide 1st level Technical Service support for internal customers.• Installation and Configuration of OSs in Windows Environment.• Documenting the call and ensuring accurate information is captured.• Manage and take ownership of the resolution process for all customer related issues.• Follow the correct troubleshooting procedures to ensure proper and timely resolution.• Make timely calls/emails to the End users to ensure they are informed of the status and the expected resolution of the issue. Document accordingly.• Identify and escalate obstacles influencing timely resolution to customer requests.• Perform other assignments requested by the manager.• Basic skill level support in MS Office, Windows OS, Internet explorer, Outlook, client end support for Sharepoint, Lync, SAP as per training was given .• Awareness of IT operating Hardware Environment, Printers• Coordinate with IT manager and align IT infrastructure accordingly to the systems , practices and policies of the standards set .• Coordinate support for Routers , Switches , Firewalls , etc take help and resolve IT issues to achieve maximum uptime for end users .• video conference, telephone, fire system, lighting , iPad & iPhone support , Upgrade/ update Hardware & software etc in the scope.

Bangalore

Bachelor Of Commerce (B.Com.), Business Administration And Management,

Ssc