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Prashant Fusate Email & Phone Number
Senior Manager, Support Engineering
at
Encora Inc.
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✓ Verified May 2026
3 data sources
Profile completeness 86%
Current company
Role
Senior Manager, Support Engineering
Location
Pune, Maharashtra, India
Company size
Who is Prashant Fusate? Overview
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Quick answer
Prashant Fusate is listed as Senior Manager, Support Engineering at Encora Inc., a company with 9 employees, based in Pune, Maharashtra, India. AeroLeads shows a matched LinkedIn profile for Prashant Fusate.
Prashant Fusate previously worked as Senior Manager Customer Support at Tibco and Manager,Product Support at TIBCO Software Inc at Tibco Software. Prashant Fusate holds Bachelor Of Engineering - Be, Computer Science, A from Babasaheb Naik Engineering College , Pusad.
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Email format at Encora Inc.
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Encora Inc.
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Profile bio
About Prashant Fusate
At Cloud Software Group for over a year, my expertise in support management and operations has significantly enhanced customer satisfaction. Previously, as a Technical Support Engineer and Manager of Product Support at TIBCO Software for over 17 years, I honed analytical skills crucial for resolving complex issues. My mission aligns with delivering unparalleled service, ensuring our team embodies the values of efficiency and reliability. With a competency in driving operational success, I'm committed to elevating our organization's support framework and fostering a culture of continuous improvement.
Current workplace
Prashant Fusate's current company
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7 roles
Prashant Fusate work experience
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Senior Manager, Support Engineering
CurrentManage key TIBCO products, including over 100 BW plugins and adapters, AMSG, AMX BPM, Nimbus, LiveApps, and Scribe.Lead and mentor teams, manage performance, and oversee recruitment and onboarding.Oversee daily operations, resource allocation, process improvements, and resource utilization across all products and shifts.Manage customer escalations.
Jul 2024 - Present
Senior Manager Customer Support
-Managing key TIBCO products - BusinessWorks 90+ Plugins, like ADB, SAP, Rest, File, BWPM,..etc, also managing AMX BPM, Scribe, Nimbus, liveapps, TDV product teams.- Active involvement in Team Leadership & management,Leading & mentoring the team,Performance management and Recruitment & Onboarding.- Oversee daily operations, Resource allocation, Process.
Aug 2020 - Jul 2024
Manager,Product Support At Tibco Software Inc
Acting as a global point person within Support for TIBCO products with significant engineering interface and interactions, for APAC region.-Internal coordination and communication to ensure the team works efficiently and effectively-Monitor the Service Request queue for the product suite to maintain adherence to contractual Service Level Agreements.
Feb 2016 - Dec 2020
Senior Support Engineer
- Currently working as a Team Lead (Senior Support Engineer) for Pune support team handling TIBCO Infrastructure products like TIBCO Administrator, BW, TRA,, BWC
- Team Management & Escalations management.
- Managing New entrant training.
- Responsibilities include Interacting with the client, provide solution to different issues/errors they face, gathering the requirements, debugging, guiding the team members in case of any issues.
- Creating solutions for clients as well as team… Show more Currently working as a Team Lead (Senior Support Engineer) for Pune support team handling TIBCO Infrastructure products like TIBCO Administrator, BW, TRA,, BWC
- Creating solutions for clients as well as team (Knowledgebase)
Aug 2011 - Nov 2016
Technical Support Engineer
Tibco Software
- TIBCO Support is a service that is part of TIBCO’s maintenance programs, providing technical support to assist customers in their use of TIBCO products. TIBCO Support is a global organization that uses the.
- Provide support to TIBCO ActiveMatrix BusinessWorks 5.x,, TIBCO Administrator, TRA support for EMEA region.
- Help customer to resolve their technical query for a complete product lifecycle. Show less
Feb 2007 - Jul 2011
Support Associate
Magic Software is part of the Magic Group a global provider of proprietary application development and business process integration software solutions and related professional services, and a vendor of a variety of IT professional services. Magic is mainly in EAI domain and provides code-free integration, business process automation, and data.
Feb 2005 - Feb 2007
2 education records
Prashant Fusate education
Bachelor Of Engineering - Be, Computer Science, A
Bachelor Of Engineering - Be, Computer Science, A
Bncoe
FAQ
Frequently asked questions about Prashant Fusate
Quick answers generated from the profile data available on this page.
What company does Prashant Fusate work for?
Prashant Fusate works for Encora Inc..
What is Prashant Fusate's role at Encora Inc.?
Prashant Fusate is listed as Senior Manager, Support Engineering at Encora Inc..
Where is Prashant Fusate based?
Prashant Fusate is based in Pune, Maharashtra, India while working with Encora Inc..
What companies has Prashant Fusate worked for?
Prashant Fusate has worked for Encora Inc., Tibco, Tibco Software, and Magic Software Enterprises.
How can I contact Prashant Fusate?
You can use AeroLeads to view verified contact signals for Prashant Fusate at Encora Inc., including work email, phone, and LinkedIn data when available.
What schools did Prashant Fusate attend?
Prashant Fusate holds Bachelor Of Engineering - Be, Computer Science, A from Babasaheb Naik Engineering College , Pusad.
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