Prashant Fusate Email & Phone Number

Pune, Mh, In

Pune, Mh, In

Pune, Maharashtra, India

Manage key TIBCO products, including over 100 BW plugins and adapters, AMSG, AMX BPM, Nimbus, LiveApps, and Scribe.Lead and mentor teams, manage performance, and oversee recruitment and onboarding.Oversee daily operations, resource allocation, process improvements, and resource utilization across all products and shifts.Manage customer escalations, feedback, communication, and partner relationships.Collaborate with product engineering, management, and customer success… Show more Manage key TIBCO products, including over 100 BW plugins and adapters, AMSG, AMX BPM, Nimbus, LiveApps, and Scribe.Lead and mentor teams, manage performance, and oversee recruitment and onboarding.Oversee daily operations, resource allocation, process improvements, and resource utilization across all products and shifts.Manage customer escalations, feedback, communication, and partner relationships.Collaborate with product engineering, management, and customer success teams.Develop and implement support strategies, including budget planning and reporting.Provide technical guidance, training, and development opportunities for team members.Manage critical incidents and root cause analyses, drive continuous improvement, and optimize processes and tools. Show less

Pune, Maharashtra, India

-Managing key TIBCO products - BusinessWorks 90+ Plugins , like ADB, SAP , Rest, File , BWPM, ..etc , also managing AMX BPM , Scribe , Nimbus , liveapps , TDV product teams.- Active involvement in Team Leadership & management,Leading & mentoring the team,Performance management and Recruitment & Onboarding.- Oversee daily operations, Resource allocation, Process improvement and Resource utilization across all products and all shifts.- Manage Customer Escalations, Customer Feedback… Show more -Managing key TIBCO products - BusinessWorks 90+ Plugins , like ADB, SAP , Rest, File , BWPM, ..etc , also managing AMX BPM , Scribe , Nimbus , liveapps , TDV product teams.- Active involvement in Team Leadership & management,Leading & mentoring the team,Performance management and Recruitment & Onboarding.- Oversee daily operations, Resource allocation, Process improvement and Resource utilization across all products and all shifts.- Manage Customer Escalations, Customer Feedback , Customer Communication and Partner management. - Collaborate with product engineering, product management and customer success teams.- Develop and implement Support strategies, budget planning and reporting.- Provide Technical guidance, training and development opportunities for Individual development.- Managing critical incidents and RCA's , Facilitating continuous improvement and optimizing processes and tools. Show less

Pune, Maharashtra, India

Acting as a global point person within Support for TIBCO products with significant engineering interface and interactions, for APAC region.-Internal coordination and communication to ensure the team works efficiently and effectively-Monitor the Service Request queue for the product suite to maintain adherence to contractual Service Level Agreements (SLA)-Manage customer escalations and expectations as needed-Handle business level escalations from the global workgroups-Mentor… Show more Acting as a global point person within Support for TIBCO products with significant engineering interface and interactions, for APAC region.-Internal coordination and communication to ensure the team works efficiently and effectively-Monitor the Service Request queue for the product suite to maintain adherence to contractual Service Level Agreements (SLA)-Manage customer escalations and expectations as needed-Handle business level escalations from the global workgroups-Mentor team members on technical and soft skill issues-Help manage Change Requests for defects/ enhancements reported by customers to get them addressed in the appropriate release (Hotfix / Service Pack / Minor release)-Assist with employee performance appraisals and feedback; assist in developing career growth plans for employees-Actively identify gaps in the Knowledge-base for the products supported and promote a collaborative environment with the global support team-Currently managing a team of 18 direct reports. Show less

Pune, Maharashtra, India

Currently working as a Team Lead (Senior Support Engineer) for Pune support team handling TIBCO Infrastructure products like TIBCO Administrator, BW, TRA, , BWC• Team Management & Escalations management. • Managing New entrant training.• Responsibilities include Interacting with the client, provide solution to different issues/errors they face, gathering the requirements, debugging, guiding the team members in case of any issues. • Creating solutions for clients as well as team… Show more Currently working as a Team Lead (Senior Support Engineer) for Pune support team handling TIBCO Infrastructure products like TIBCO Administrator, BW, TRA, , BWC• Team Management & Escalations management. • Managing New entrant training.• Responsibilities include Interacting with the client, provide solution to different issues/errors they face, gathering the requirements, debugging, guiding the team members in case of any issues. • Creating solutions for clients as well as team (Knowledgebase) • Creating Enhancement requests, filing defects and work with engineering team to fix them• Work on Critical, High priority & medium severity issues & resolve them within SLA. Show less

Pune, Maharashtra, India

TIBCO Support is a service that is part of TIBCO’s maintenance programs, providing technical support to assist customers in their use of TIBCO products. TIBCO Support is a global organization that uses the follow-the-sun model to ensure that support is available whenever it is needed. TIBCO Support is an essential technical support resource for all customers during both the initial TIBCO product implementation phase, and continuing through the ongoing use of TIBCO products. TIBCO offers… Show more TIBCO Support is a service that is part of TIBCO’s maintenance programs, providing technical support to assist customers in their use of TIBCO products. TIBCO Support is a global organization that uses the follow-the-sun model to ensure that support is available whenever it is needed. TIBCO Support is an essential technical support resource for all customers during both the initial TIBCO product implementation phase, and continuing through the ongoing use of TIBCO products. TIBCO offers different levels of support that are specifically designed to meet customers’ needs. My responsibility includes:• Provide support to TIBCO ActiveMatrix BusinessWorks 5.x,, TIBCO Administrator, TRA support for EMEA region.• Help customer to resolve their technical query for a complete product lifecycle. Show less

Pune, Maharashtra, India

Magic Software is part of the Magic Group a global provider of proprietary application development and business process integration software solutions and related professional services, and a vendor of a variety of IT professional services. Magic is mainly in EAI domain and provides code-free integration, business process automation, and data synchronization solution.Responsibilities areMonitoring the product iBOLT queue on a daily basic , Taking ownership of product cases and… Show more Magic Software is part of the Magic Group a global provider of proprietary application development and business process integration software solutions and related professional services, and a vendor of a variety of IT professional services. Magic is mainly in EAI domain and provides code-free integration, business process automation, and data synchronization solution.Responsibilities areMonitoring the product iBOLT queue on a daily basic , Taking ownership of product cases and resolving the issues.Writing KB articlesRoute cause analysis of the reported issues.Issue simulation in the local environment and get involved resolving the customer problems Show less

Bachelor Of Engineering - Be, Computer Science, A

Bachelor Of Engineering - Be, Computer Science, A