Management & Implementation Services: COTS (Oracle Siebel, Salesforce, ServiceNow, BMC)Application Development & Maintenance: Web, Mobile Applications

• Implementation Leader for ServiceNow, BMC Implementations across: ITSM, ITOM, SAM, HAM, GRC, ITBM, PPM• Ownership of Product Development, Implementation & Upgrade for ServiceNow, BMC Remedy suite for ITSM, ITOM, PPM, IRM (SecOps and GRC), Software & Hardware Asset Mgmt.,• Delivering pioneer ServiceNow implementation projects for Multi-Cloud Orchestration using Terraform, Ansible, OpenStack; IRM (SecOps and GRC), Software & Hardware Asset Mgmt.,• Delivering BMC Remedy 21.02 upgrade for a Telecom-NOC Center including BMC-Remedy Helix and Smart Reporting.• Continuously enriching: Customer Experience, Product Adoption, Change Management, Delivery Management• Continuously evolving the ‘Delivery & Operating Model’ to increase team utilization, productivity & continuous learning• Developing Teams, Product Backlog, Processes, SoP’s, right implementation teams, checkpoints, Governance Model specific to projects.

Working on multiple roles (Software Engineering Delivery, Service Manager) for multiple Tier-1 applications spanning over multiple geographies from US and India.Responsible for End to End Application support & Operations including Delivery Management, Crisis Management, Disaster Recovery, Scaling and delivery teams building, competency development, solution implementation, Transition management, System Integration, IT operations management, Client Relationship, Engagement and Vendor Management in India and US.Supporting multiple project teams spanning business functions and help those teams ensure technical deliveries, timeline/SLA/regulatory compliances with Security, Enterprise Technology Services, and Enterprise Architecture (EA) standards and guidelines

IT Consulting, Sales, Pre-Sales, Chief of Staff and Delivery Management* "Enterprise Service Management" - Services & Implementation expertise across ITIL/ITSM business processes and service delivery. * Consulting, Support and Expert resolution for high severity issues on ITIL/ITSM platforms. On-premise and cloud solutions across the range of ITIL/ITSM products* ITSM Implementation, Real Time Monitoring, Service Automaton, Service Management, Reporting & Analytics. * Product Implementation & Customization, Data Migration, ITSM Testing, Factory Model Implementation and Upgrade.

• Project Portfolio: o JDA Demand Management o JDA Replenishment Management (Fulfillment Management) o Rollout Planning & Management o Legacy Change Managemento BI/Reporting Management

Portfolio:o Digital Assets Management & Distributiono Marketing and Publicity Applicationso Auto Cheque Processing.

Global e-commerce Implementation & Integraton; distributed across multiple geographies

• Platform Migration• Project Portfolio - Dataware Housing, ATG based E-Commerce Websites, Communication Applications

* Was the solution lead for a business solutions group in HCL Technologies. Worked for all clients of Media, Broadcasting, BIS, Publishing and Healthcare Domains.* PoC Development* RFP Response* Solution Ownership

• XML Migration of VISF data.• Identification & Feasibility analysis of customer requirements• Business Process Re-engineering for cost reduction / control.• Performing high level analysis for: Impact, solution, design, testing and implementation of business requirements for changes• Project Management & Team Mentor-ship

* Software Testing* Quality Assurance

* Software Testing* Quality AssuranceWorked for Anderson Honda and Courtesy Chevrolet for Car Inventory Management System

* Software Testing* Quality Assurance* Spam Control* IVRS - Using VB.Net & TAPI

Other Experience -1. Indian Oil Corporation Limited, India – Automation Engineer (2001)2. Rajasthan Electronics Instrumentation Limited, India – Automation Engineer (2000)3. Institute of engineering & Technology (Various Projects): - 1999 - 2002a. College Administration Systemb. Web Portal & Websites