Prashanth A Email & Phone Number

In-Depth Knowledge and experience on various IT Services of ServiceNow tool like Service Catalog ,Asset Management, Configuration Management, Incident and Problem Management, Knowledge Management, Reporting and Integration with Web Services. Experienced in various phases of SDLC such as Requirement Analysis, Design, Code Construction and Test.Designed, developed, documented and deployed software features on the ServiceNow platform.Designed and engineer solutions leveraging all appropriate components offered by ServiceNow to answer the needs for business workflows, ticketing or other ITSM requirements.Familiar and hands on experience with web services integration (SOAP, WSDL, REST), LDAP and MS Active Directory. Good knowledge of CMDB, Asset Management services, Business services and Configuration item (CI) relationships. Hands on experience in ITIL/ITSM V3 processes, Web services, Business rules, Client Scripts, Workflows, Web protocols, Service Catalogs in Service Now.Extensive experience in IT Operations Management (ITOM).Maintained and monitored Service level agreement (SLA) workflow. Excellent Knowledge on building out ServiceNow CMS (ESS Employee Self Service Portal). Manipulated loads and maintained data between ServiceNow and other systems. Experience in Portal like creating widgets using AngularJs.Expertise in issue debugging, root causes analysis for ServiceNow application. Expertise in planning and implementing the releases. Hands on experience in dealing with deployments using update sets. Strong experience in development of web applications using Web services, Java, J2EE, JSP, Servlets, SQL, PL/SQL programming. Strong experience in working on user interface applications and professional web applications using HTML 4.0/5, XHTML, CSS3, JavaScript, JQUERY, JSON, AJAX.Capable of suggesting best possible solution for any customer requirement or defect.Good analytical skills and problem-solving skills to resolve technical issuesAppreciated for suggesting and successfully implementing Integrations and overall performance changes.Worked effectively with others in a team environment & Lead various projects. Strong team player, ability to work independently and in a team as well, ability to adapt to a rapidly changing environment, commitment towards learning.

Listed skills include Microsoft Office, Project Management, Software Development Life Cycle, Itil Certified, and 2 others.