• Managed stock checks and inbound/outbound activities to maintain accurate inventory levels.• Resolved customer order issues promptly, ensuring a seamless customer experience.• Oversaw inbound and outbound processes, guaranteeing timely order processing.• Updated database with precise information, ensuring compliance with company standards.

• Interacted with customers via Salesforce (SFDC) to address queries and provide support.• Maintained and updated customer databases with accurate information, ensuring compliance with data protection regulations.• Collaborated with Sales, Customer Support, and Product Management teams to gather data and improve processes.• Generated reports and managed projects, including Juniper Certified Pre-Owned Products and Bi-weekly metrics data updates.

• Supported the sales team with order processing, quotations, and contract administration, while managing calendars and meetings.• Maintained accurate sales data using SAP and Microsoft Dynamics 365.• Built strong relationships with German and Austrian customers by resolving issues and ensuring satisfaction.• Collaborated with marketing, finance, and logistics teams to optimize processes and improve efficiency.