Prashanth B. R Email & Phone Number

Bengaluru, Karnataka, India

Global US transition lead - hire to retire. People Management – Team Leadsreport to me Performance Management, Transition and Hyper care. Operations Management, People Management, Resource and Escalation Management Managing team strength of around 36+,hiring the right talent,motivation and building high performance teams Employee engagement.

Bengaluru, Karnataka, India

Expertise in people management. Handling team of 30 associates. Responsible for resource planning, competency development, performance management, productivity improvement, talent retention, career planning, and development Performance Reporting to Clients(Weekly Decks - WBR, Daily Performance reports, Monthly Summary - MBR) Principles of People.

Bangalore

• Certified Lean Six Sigma Black Belt.
• Specialized in driving, Operation Management, Operational Transitions, Business Process re-engineering in Human Resources, Human resource shared services operations and Insurance domain.
• Proficient at managing & leading teams in process improvements.
• Deftness in monitoring delivery of high-quality service, elevating customer satisfaction, while adhering to the work processes, with effective resolution of escalations within turnaround… Show more
• Deftness in monitoring delivery of high-quality service, elevating customer satisfaction, while adhering to the work processes, with effective resolution of escalations within turnaround time.
• An effective communicator with relationship management, coordination and analytical skills.

Bangalore

• TATA Consultancy Services Since February 2010Team Lead (Business Process Lead)
• Worked with Client ‘Internal Audit Head’ to map and transform Human Capital process (hire to retire) for Australia.
• Started 7 members Pilot batch and with in short period of time added good number of process to current SOP (standard operating procedure) and contributed to increase team head count
• Also worked with related teams on simplification for Help desk process.
• Defined FTE’s… Show more TATA Consultancy Services Since February 2010Team Lead (Business Process Lead)
• Defined FTE’s count and SLA to transition the process once transformation is completed.

Bangalore

• Team Member (Senior Process Associate)
• I was working for US Benefits HR team.
• Effectively handle queries regarding associate Benefits/Policies/HR Tools.
• Provide quality standards for operational areas & ensuring adherence to quality standards.
• Responsible for associate’s benefits like Financial Executive services reimbursement, tuition reimbursements, overpayments, benefit pay check deductions, issuing a manual check, Executive Health Services, medical.
• Responsible for associate’s benefits like Financial Executive services reimbursement, tuition reimbursements, overpayments, benefit pay check deductions, issuing a manual check, Executive Health Services, medical.

Provides offshore call center outsourcing, quality back office services, customer support & BPO services from India.; Established healthy business relations with present and existing clients for securing repeat business & long term customer loyalty and worked towards solving their queries and complaints efficiently.Made and delivered consistent improvement.

B.A, Economics

Activities and Societies: I was part of NCC and cricket council I was part of NCC and cricket council

Bachelor Of Arts (B.A.), Economics

Activities and Societies: NCC and Inter college cricket team player.

X Std., General Studies