Prashanth B. R Email & Phone Number

Bengaluru, Karnataka, India

Global US transition lead - hire to retire. People Management – Team Leadsreport to me Performance Management, Transition and Hyper care. Operations Management, People Management, Resource and Escalation Management Managing team strength of around 36+ ,hiring the right talent,motivation and building high performance teams Employee engagement Innovation – Ideation as a way of life Collaboration – With HR, Business and Infra stakeholders… Show more Global US transition lead - hire to retire. People Management – Team Leadsreport to me Performance Management, Transition and Hyper care. Operations Management, People Management, Resource and Escalation Management Managing team strength of around 36+ ,hiring the right talent,motivation and building high performance teams Employee engagement Innovation – Ideation as a way of life Collaboration – With HR, Business and Infra stakeholders Optimization – Operational excellence to improve Exposure – Indian, USA-NA, CANADA, APAC, Bermuda, Puerto Rico andGuam. Offshore transition management Client Management – Conducting Revise and strategic conversations towards processimprovements Exposure to first hand client/customer over strategic conversations and business decisions. Culture Champion for the organization. Attended leadership training Show less

Bengaluru, Karnataka, India

Expertise in people management. Handling team of 30 associates. Responsible for resource planning, competency development, performance management, productivity improvement, talent retention, career planning, and development Performance Reporting to Clients(Weekly Decks - WBR, Daily Performance reports, Monthly Summary - MBR) Principles of People Management Talent Transformation through learning and exposure, building Empowered Teams FTE Retention… Show more Expertise in people management. Handling team of 30 associates. Responsible for resource planning, competency development, performance management, productivity improvement, talent retention, career planning, and development Performance Reporting to Clients(Weekly Decks - WBR, Daily Performance reports, Monthly Summary - MBR) Principles of People Management Talent Transformation through learning and exposure, building Empowered Teams FTE Retention, Coaching & Mentoring DR’s Interaction with the Onshore management team on daily and weekly calls. Preparing roster for the team based on volumes Reviewing team member performance and providing feedback to improve team member performance if required. Conduct one on one on a monthly basis and record performance. Targeted and simplified dependency of HR operations team offshore with Onshore by targeting knowledge gap. Show less

Bangalore

• Certified Lean Six Sigma Black Belt. • Specialized in driving, Operation Management, Operational Transitions, Business Process re-engineering in Human Resources, Human resource shared services operations and Insurance domain.• Proficient at managing & leading teams in process improvements. • Deftness in monitoring delivery of high-quality service, elevating customer satisfaction, while adhering to the work processes, with effective resolution of escalations within turnaround… Show more • Certified Lean Six Sigma Black Belt. • Specialized in driving, Operation Management, Operational Transitions, Business Process re-engineering in Human Resources, Human resource shared services operations and Insurance domain.• Proficient at managing & leading teams in process improvements. • Deftness in monitoring delivery of high-quality service, elevating customer satisfaction, while adhering to the work processes, with effective resolution of escalations within turnaround time. • An effective communicator with relationship management, coordination and analytical skills.• Core Skills involved driving process improvements, Customer Service Management, Team Building, Training, People Management, Business Operations, Customer Satisfaction, Service Delivery and Continuous Improvements, Client and Operational Management, Issue Handling and Resolution. • Proficient in Operational Transition completed two successful offshore transition. Show less

Bangalore

TATA Consultancy Services Since February 2010Team Lead (Business Process Lead)• Worked with Client ‘Internal Audit Head’ to map and transform Human Capital process (hire to retire) for Australia. • Started 7 members Pilot batch and with in short period of time added good number of process to current SOP (standard operating procedure) and contributed to increase team head count• Also worked with related teams on simplification for Help desk process.• Defined FTE’s… Show more TATA Consultancy Services Since February 2010Team Lead (Business Process Lead)• Worked with Client ‘Internal Audit Head’ to map and transform Human Capital process (hire to retire) for Australia. • Started 7 members Pilot batch and with in short period of time added good number of process to current SOP (standard operating procedure) and contributed to increase team head count• Also worked with related teams on simplification for Help desk process.• Defined FTE’s count and SLA to transition the process once transformation is completed.• Liaised with all teams interconnected with HC ‘Relationship managers and Recruiters’ to streamline Human capital procedure for all future transactions across all location in Australia.• Targeted and simplified dependency of HR operations team offshore with Onshore by targeting knowledge gap.• Leading Change management for the above processes • Active member of Monthly Review Calls and Steering committee calls.• Interaction with Onshore management team on daily and weekly calls. • Being a part of Onshore project with regards to process simplification and automation.• Implementing Quality Control measures for the process which required to create Exception reports on hourly basis• Handling escalations received from clients and providing a quick resolution.• To train new team members and provide refresher training for existing team members.• To help and coordinate with team to generate and document ideas for process improvement.• Maintaining and reporting team specific reports such Daily, Weekly and Monthly dashboards.• Generating reports for missing details on the database.Responsibility • Handling 2 teams 1. Compensation 2. People transaction service (PTS), Show less

Bangalore

Team Member (Senior Process Associate) • I was working for US Benefits HR team. • Effectively handle queries regarding associate Benefits/Policies/HR Tools.• Provide quality standards for operational areas & ensuring adherence to quality standards.• Responsible for associate’s benefits like Financial Executive services reimbursement, tuition reimbursements, overpayments, benefit pay check deductions, issuing a manual check, Executive Health Services, medical, dental, vision,… Show more Team Member (Senior Process Associate) • I was working for US Benefits HR team. • Effectively handle queries regarding associate Benefits/Policies/HR Tools.• Provide quality standards for operational areas & ensuring adherence to quality standards.• Responsible for associate’s benefits like Financial Executive services reimbursement, tuition reimbursements, overpayments, benefit pay check deductions, issuing a manual check, Executive Health Services, medical, dental, vision, education programs, life events, LOA (Leave of Absence) letters, New Hire enrolment, Retiree benefits, Cobra, Special programs, etc. • Providing rapid and error free transfer for Support work/WQM queries and process benefits through Global One or other systems. • Consistently demonstrated superior performance on targets with emphasis on quality with ownership and delivering against significant challenges • Initiated and implemented ideas that have improved the quality of service delivered to our customers resulting in their increased satisfaction• Understanding overall Benefits and knowing the details of the area immediately affecting either an Associate Benefits by either enrolling or waving the same.• Reviewing process flow weekly to identify gaps and suggest improvements. Suggest new areas where we could extend our Audit.• Ensure Quality compliance as required. Benefits Interface accuracy where applicable. • Formally evaluate new team members, and provides appropriate input to HR & the Supervisor.• Escalate potential service issues to operations manager or supervisor/ Seek advice and escalates issues when faced with task/problems outside normal scope of job. • Transitioned 30 benefits profiles of which 24 are critical Invoicing processes.Key Achievements & Recognitions Received “Summit Numero Uno Award”.Summit Spot award.Every month received C-sat awardsTraining Programs• Operational Excellence (OPEX) Show less

Provides offshore call center outsourcing, quality back office services, customer support & BPO services from India.; Established healthy business relations with present and existing clients for securing repeat business & long term customer loyalty and worked towards solving their queries and complaints efficiently.Made and delivered consistent improvement of quality service provided to customers.

B.A, Economics

Activities and Societies: I was part of NCC and cricket council I was part of NCC and cricket council

Bachelor Of Arts (B.A.), Economics

Activities and Societies: NCC and Inter college cricket team player.

X Std., General Studies