Prashanth B. Email & Phone Number

Secaucus, Nj, Us

Woodbridge, New Jersey, United States

● Designed and optimized Jira workflows tailored to complex business processes by leveraging post-functions, conditions, validators, and automation, improving task-tracking efficiency by 25%.● Boosted Jira and Bitbucket functionality by configuring add-ons, plugins, and extensions, resulting in a 30% reduction in system lag and enhanced user experience.● Built advanced automation using Groovy scripting and ScriptRunner, employing Behaviors and scripted fields to streamline workflows, cutting manual interventions by 40%.● Spearheaded the redesign and automation of HR workflows, including onboarding, offboarding, and employee reclassification, reducing manual effort by 60% and enhancing cross-departmental coordination.● Orchestrated the migration of Bitbucket from a legacy server to a Linux-based system with PostgreSQL, improving system uptime by 99.9% and fortifying security protocols.● Directed user access, security, and permissions to uphold compliance standards, safeguarding data for 500+ users and aligning with organizational policies.● Automated backup and restore processes for Bitbucket using Bash scripting and cron jobs, enabling recovery within 30 minutes and ensuring 99% system availability.● Managed multiple Windows and Linux servers running Atlassian products, ensuring optimal performance, reliability, and adherence to security best practices.

Jersey City, New Jersey, United States

● Spearheaded the development of an intuitive help page for the BlueMail application, leading to anotable 20% improvement in user experience.● Conducted comprehensive manual and automated testing for the BlueMail application, ensuring asmooth deployment process without any bugs in the production build.● Implemented a systematic approach to benchmark and address customer-reported bugs, effectivelyorganizing Jira tickets for streamlined development workflows.

Kearny, New Jersey, United States

● Supervised and trained a team of 5+ technicians in mobile and hardware repairs.● Performed hardware repairs on various mobile devices, including laptops, mobile phones, tablets, etc.● Engaged with customers to identify reported issues, determine probable causes, and proposepotential solutions and repairs.● Conducted system diagnostics to troubleshoot issues with customer devices.● Provided support and training to technicians on resolving complex hardware issues such as waterdamage, battery limitations, and damaged parts● Ensured technicians possessed comprehensive knowledge in repairs, customer service,problem-solving, and sales.