Prashanth Balakrishnan Email & Phone Number

Bengaluru Area, India

Working with Retailer Recruitment team, in recruiting the Grocery / Convenience / Drug and Liquor outlets from US markets. Recruiting the stores in order to collect the moment and casual data for product analysis through retail recruitment team Maintaining the database for recruiting the stores in US market. Preparing the payment spread sheets for the recruited stores. Preparing the Monthly/Annual reports of different outlets.(Drops/Closes) Getting approval to release the moment data for the restricted clients for different geographies. Creating weekly and monthly reports to the clients using advanced Excel features like Pivot tables and Charts Recruiting new Data aggregator’s in order to recruit the stores for moment data. Preparing Adhoc Reports for home teams,

Bengaluru Area, India

Monitoring calls taken by the AT&T Customer & Technical support representative and keeping check if they meet the quality parameters set by the company.  Keep a track on the agents and monitoring their calls using Qfinity and Nice tool  Track the performance of the agents on a weekly and monthly basis and highlight the areas of improvement. Track the Fatal and the Non fatal errors and come up with an action plan to improve the campaign performance. Work with the team and create an environment which motivates the team members to achieve the required target. Leading the Call Calibration with Operations and Clients on a Weekly basis. Complete the Monitoring target on a weekly basis and compile the Quality report.

Bengaluru Area, India

Experience as a call back agent and as a call screening agent for Lexmark Process. Have handled Client Escalation calls. Later moved to MIS team for EARTHLINK process.

Master’S Degree, Market Research

Bachelor’S Degree, Maths, Electronics, Computer Science