Jumping into Yoga as a yoga professional was the best decision of my life. The contentment which I am getting when I am able to touch people's lives with yoga is priceless. Although I was practicing yoga from 14 years along with my corporate career, I never took a big step to plunge into what I love the most, i.e. teaching Yoga. Things fell in place to give the right time and opportunity to turn to Yoga fully and take it as a profession. Completed my yoga teaching certification course at S-VYASA, Bangalore and have started teaching yoga full time.

Worked as Operations Manager for sales and customer service center. Responsible for the smooth running of the center which includes hiring, training, team alignment, scheduling and quality of both the processes. The contact center primarily handles outbound sales for the technology built by DCIS and inbounds for customer service related queries. The process is about software solutions via telephone to the end customers in the countries - U.S, Canada, UK and Australia. I work closely with our privileged client, FormsDirect Inc., to meet the SLAs through the sales and customer service processes in India. Brought up the new process right from scratch level to a fully operational telephonic sales process center as well as the customer service center. Have been in this key role to make sure the center runs meeting SLAs.

Worked as Technical Support Lead (TSC). Handled different teams of people in improving their technical skills and customer handling skills. The process was associated with technical support of computers of Canadian home and small business sector.Responsibilities:• Team supervision and performance management.• Train the team’s technical skills to handle customer’s computer related issues.• Monitoring and advising on operational costs to the team.• Implementing management policies and directives to achieve team goals.• Keeping up the team’s morale so that their deliverables are par business standards.• Reporting team’s performance to the management.