Responsibilities:• Account Management for Field Service Management, Mobile Banking, SMS Banking products • Analyze customer requirements & suggest upgrades to meet their expectations.• Maintaining customer relationships and ensuring customer satisfaction.• Provide technical support for customers during pre-sales and post-sales.• Customer Training to use products effectively.• Liaise with the sales department to win new business and increase sales.• Develop proposals for RFPs.• Ensuring deliveries arrive on time and in a good condition.• Liaise with external consultants/vendors in planning and implementation of various activities.• Assisting BDMs with maintaining relationships, negotiating and finalizing technical standards.• Track account metrics.Achievements:• Implementation of Al Rostamani International Exchange web portal and mobile application.• ADIB online portal integration with Master card, Dubai Trade Rosoom and UAE Central Bank (UAEPGS) Payment Gateway, reconciliation and settlement modules.• Generated several Change Requests in Mobile/SMS Banking through proactive selling within the accounts managed, there by bringing additional revenue to the company.• Fast track FMS Grid go live for customers ENERFLEX, LOGIC UTILITIES, MELSA.

Responsibilities:• Project Management - involved in day-to-day coordination and implementation with client.• System Study, Project Planning and Scheduling, Resource Allocation/Management, Risk Management, Change Management, Budgeting, Implementation and Documentation.• Presales consultancy/support for the sales managers involving new customers.• Coordinated with internal departments - QA, Product Operations and Production Support.• Supervised and conducted architecture and design activities.• Provided employee development, coaching, mentoring, and team building.• Manage multiple issues and projects while maintaining a high level of detail. • Involved in implementation of IT policies, procedures, best practices.• Implement the necessary processes & procedures to support Service Delivery System through warranty, pilot operational phase ensuring all clients are serviced to a high standard.Achievements:• Successfully initiated and managed several highly visible projects within the organization.• Developed corporate competitive industry product/feature comparisons and information.• Designed, architected & participated in the development of the infrastructure of the company with high availability systems, generated recommendations for upgrade & future planning.• Implementation of Mobile banking system for Abu Dhabi Islamic Bank, Abu Dhabi Commercial Bank, Ajman Bank.• Retail/Corporate SMS Banking for Dubai Islamic Bank, Union National Bank, Sharjah Islamic Bank, Ajman Bank.• USSD Banking for Abu Dhabi Islamic Bank, Dubai Islamic Bank.• SMS/Email Notification system for various departments in Dubai Smart Government and Emirates Identity Authority, Abu Dhabi.• Sharjah Real Estate Registration Department mobile application and web design portal.

Responsibilities:• Conduct Presentations, POCs, and Implementation throughout the company network. • Work closely with System Administrators, Technical Managers in implementing the solutions.• Collaborated with development team in determination of crucial features for future releases.• Supervised and conducted architecture, design activities as well as code reviews.• Assist in escalating bugs and enhancement requests within Development and Product Management by putting together customer impact justifications and business cases.• Build reports with on-going activities of the regular & escalated cases for their accounts.Achievements:• Implementation of SMS banking for Standard Chartered Bank, National Bank of Fujairah, Doha Bank, Qatar Islamic Bank, Commercial Bank of Qatar, Bank of Bahrain and Kuwait.• Card alert notification system for National bank of Abu Dhabi.• M-Visa for GDRFA (DNRD), Dubai.

Implementation of Internet Banking platform for Retail & Corporate banking sectors for Doha Bank.Implementation of Bulk SMS messaging platform for Qtel, Qatar.Quotes.Companion product support and enhancements for Doha Bank and WATANIYA, Kuwait.

Implementation of Bulk SMS messaging platform for Batelco, Bahrain.

Implementation of core banking & data migration projects. Paperless workflow system for Reserve Bank of India.