Currently working on VMware project and cloud computting.

Currently working in VM Ware & Citix , project on cloud computting

Working on Remedy tool for the ticketing system and also monitor the Network devices on HP Open view.Working on the Remedy tickets related to different customer with the devices issue server issue and also the security issues and calling them informing the issue and also co-ordination with the service provides.

Worked on Avaya PBX and WAN & LAN maintences

Worked with CMS Computers on site of BACS as Network & Avaya support Engineer.Roles and ResponsibilitiesWorking on Avaya S8700 ACD system with media getaway and Network Operations of the company which includes monitoring and troubleshooting of switched & WAN Networks.Giving support on Nice and CMS, responsibilities include creating User adding into Nice and CMS troubleshooting Avaya phones 2410, 4160, and IP, Analogs phones. Monitoring the wan links and report generation daily check list.

Roles and ResponsibilitiesTroubleshoot LAN, WAN and Monitor Devices. Handling ticketing via Remedy.Server and Monitoring, Troubleshooting (DNS & DHCP).Remote installations of Software are via Tactical Manager for Virtual Machines.Trouble shooting all Issues related to Thin Client.Exposure - III

I worked on site of Adea solutions as Network support, and monitoring the device of Nuvo network Management support clients.

Roles and ResponsibilitiesTo install and configure windows 2000 professional & windows 2003 server and CRM of agents application.To install and configure Red Hat Linux ES for Proxy and Oracle Database.Maintenances of Local area network and wide area network Voice and Date with Ericsson PBX and routers 2600, 3630 also Linksys switches.Responsible for the entire IT infrastructure to run process with Zero down time.To install and configure Symantec anti virus server corporate edition and regular updates.Involvements in procurement of material, co-coordinating with vendors and also into administration works.Exposure -I

Responsibilities include creating User IDs, auth codes, hunt group, VDN, Vector, giving treatment to incoming calls and specifying routs for outbound calls. It also includes maintaining S8700 server, CMS, Verint, Nice recording servers. Troubleshooting Avaya phones (603F1, 6408D+ and IP phones) related problems and also the desktop, application support for different call centre process.Roles and ResponsibilitiesContinuous monitoring of call center servers like S8700, S8300, G700 Gateways, MCC and EPNs. Troubleshooting of Voice related issues, setting up and testing of ACD build for new clients.Troubleshooting of voice recording servers like Nice 8.9, Nice Perform, Verint 9.3, Witness 6.3.Creation of Agent IDs i.e. G3 ID, Nice ID, CMS server ID, Auth code.Taking daily weekly & monthly back up of Voice server such as S8700, CMS, S8300, and recording back up of nice server.Maintaining the documentation of new installations, creating SOPs for future guidance, maintaining the daily configuration changes done in the server by documenting it.Configuration of Trunk groups, DS1, Signaling group, voice mail boxes as per the need of client.Project HandledTroubleshooting and handling critical applications for Friend's provident fund, Delta airlines, Emc, AT&T Wireless, British petroleum, DELL. Participated in completing BSS7799 (British Security Standard) desktop audit.FED Audit at Bank of America Hyderabad in Year 2008.Field AchievementsInstalled, configured and troubleshoot switched Networks.Installed and configured windows 2000 server & Linux ES with Squid Proxy.Installed and configured Novell Netware 4.0 with 25 clients in Local area network. Configured and Troubleshoot network and servers.Installed and configured Avaya CM 4.0 on S8700.