Prashanth D Email & Phone Number

I'm a Systems Operation Analyst working in FIS with 3 years of experience in the AS400 platform, AS400 includes an integrated DB2 database management system, a menu-driven interface, multi-user support, non-programmable terminals (IBM 5250) and printers, security, communications, client-server and web-based applications.Strong knowledge on AS400 iSeries Servers, good troubleshooting skills, excellent communication skillsKeys and Responsibilities:✓ Technology used IBM iSeries AS400.✓ Working in Production Support Team for Caesars Entertainment.✓ Perform all operational processes and procedures and ensure that all IT services and infrastructure is in par with operational targets.✓ Proactively investigates known and unknown error conditions and follows prescribed error correction procedures when they apply.✓ Performs monitoring and operational management functions for associated hardware and software within 24x7 processing environment.✓ Follows new/improved work procedures where appropriate, tests and implements program and/or systems changes, responds to processing problems and exercises sound judgment to make client impacting processing adjustments.✓ Recognizing abnormal processing conditions and makes appropriate response decisions.✓ Follows escalation procedures when appropriate to resolve errors in a timely manner.✓ Running Backup’s and restoration.✓ Performing IPL activities.✓ Performing save and restoration operation.✓ Releasing implementers and Code loads✓Performing Zirc/ZZBLDG activity.✓ Ensure proper operating procedures are followed while handling console instruction, queries, error messages and machine malfunctions.✓ Accessing the Security Officer level in the systems for performing operations.✓ Managing servers’ alerts and restarting the servers for performance efficiency and preventing client impact. ✓ Implement monitoring for applications and servers, and manage all installed systems, applications, and infrastructure.✓ Good Knowledge of ticketing tools such as Service Now.✓ Creating Ticket incidents on basis of priority to assigned group, and Complete assigned incident management tasks.✓ Handling alerts from Zenoss Console for Unix support Team, resolving alerts from Automated Robot Console such has Zabbix, and preventing client impact and resolving the issues in timely manner.✓ Perform manually and automated backup, handling spool files, and routine audits.

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  Reva University

  Computer Science