Prashanth D Email & Phone Number

Bengaluru, Karnataka, India

Currently working on a freelance assignment w.r.t Process Evaluation, SOP Documentation, ERP adoption and setting Governance framework for an esteemed HVAC MSME company. Helped develop a comprehensive end2end SOP for their most Critical Onsite Project Execution Process and streamlining their Services Business through comprehensive process documentation.

Bengaluru, Karnataka, India

End-2-End execution of Client Projects on Unified Customer Experience Sprinklr Platform for Americas & APJ theatre – Develop/ Build configuration with help of the Implementation Consultant team conforming to the client’s business requirements, timelines, scope of work, compliance, etc., with a key focus on the Customer Happiness Index (CHI). Provided.

Bengaluru Area, India

Role:Act as Voice of Business and Voice of Customer and drive Business transformation with cross functional teams by providing business cases.Identify Process improvement opportunities that can influence customer experience & resolution time.End2end engagement on launch of new programs – understand the scope & relevance of the Program from a Query & Issue.

Bangalore, India

Key Responsibilities- Devised and executed strategies associated with Business Continuity Management, Site Crisis Management, Site Risk Assessment and Facility Management. - Addressed new customer Business Continuity requirements either as part of Request for Proposal (RFP) or through direct customer presentations. - Part of audits –Internal, External and.

Bangalore, India

Key Responsibilities-Improved critical Care metrics, especially CSAT through systematic process changes for ANZ PLE Customer Care team based out of Bangalore. -Established structured interlocks with cross functional teams for enhanced floor support on unresolved / aging issues, root causing and driving corrective actions to avoid issue recurrence. -Drove.

Bangalore, India

Key Responsibilities- Worked on critical aspects of Order fulfillment like Order Expedites – Critical Order management, Backlog Management, Illegal order management, large deal management & Shipment on Hold Management to support India Large Enterprise & Public customers through cross-functional stakeholder managementSelected Accomplishmentso Set up a team.

Bangalore, India

Key Responsibilities- Worked on Backlog management for Relationship – Small & Medium Business Segments. Focus towards backlog improvement quarter on quarter i.e. positive contribution to P/L. - Worked towards developing robust reporting for Backlog from a root cause analysis - actions perspective. The report was aligned to revenue recognition policy.

Bangalore, India

Key Responsibilities- Driving & improving Warranty Cost metrics for all Line of Business (Consumer & SMB), Engineer Call taking process & System Exchange ordering process for UK/IRELAND business through a team of 23, supporting both Dell Direct and Out Sourced Partners. Drive balance on cost, quality and Customer Experience. - Worked closely in setting-up.

Bangalore, India

Warranty Cost & Related KPI Management

Bangalore, India

Executive Escalations Management

Bangalore, India

Handling Technical Support Calls for Australia and New-Zealand Public and Large Enterprise Customers

Bangalore, India

Bangalore, India

Bangalore, Hyderabad, India