Prashanth D G Email & Phone Number

Bangalore

Bengaluru, Karnataka, India

• Requirements Gathering/Analysis• Provide daily support for the relevant functional/technical area• Provide technical assistance in training, mentoring, and coaching business team members• Designs and performs quality assurance testing, perform unit testing, and integration testing• Analyzes Incident Tickets and performs root cause analysis to identify and prevent reoccurring problems• Assist in project planning and project scope sessions to ensure compliance with the project charter, implementation plan, and client agreements• Provide technical assistance in training, mentoring and coaching business team members• Provide communications link between user, technical, and QA groups• Prepare reports and other documentation related to project assignments• Provide ongoing user support including troubleshooting and resolution of more complex system issues• Ensure issues are captured, monitored, and resolved• Set up, configure, test, maintain, and troubleshoot functionality of Sales Order Management, Procurement, and Inventory Management• Crystal report

Bengaluru, Karnataka, India

• Supported customer satisfaction, addressing escalated complaintswith diplomacy and acknowledgment.• Addressed technical difficulties by quickly identifying andtroubleshooting customer issues to achieve timely first-timeresolution.• Consulting clients regarding software function and use• Presenting clients with after-sales information and support• Working with software developers• Gathering data to improve software implementation

Bangalore

• Supported customer satisfaction, addressing escalated complaints with diplomacy and acknowledgment.• Addressed technical difficulties by quickly identifying and troubleshooting customer issues to achieve timely first-time resolution.• Consulting clients regarding software function and use• Presenting clients with after-sales information and support• Working with software developers• Gathering data to improve software implementation

Bengaluru, Karnataka, India

•Provide clients with software implementation consultation and guidance• Work with the development teams to track and monitor software performance.• Identify gaps between ERP solutions and clients' business practices.• Created user manuals to help train business accounting staff members• Organized and documented customer query data and issue and resolution logs• Designed presentations to train new staff members

Master Of Computer Applications - Mca, Computer Science

Bca, Computer Science

Puc, Pcmb