11.6 years of experience in global shared services with knowledge in E-commerce Catalog and Category Operations Responsible for the managing the teams of catalogers, external photo studios, content partners-editing agencies to ensure on time listings Managing the cataloging requirements for new and existing vendors to ensure a reliable and operationally effective flow of products Managed catalog department with annual sales of $1 million supervised and delegate work flow for a department of five personnel Catalog management documented new workflow process flow and procedures; managed the overall catalog maintenance and update process Handled a team of 25 who are responsible in product ID creation, listing Creation ensuring quality parameters for Electronic Products Worked under HP IT Catalog service Responsible for delivering outsourced IT Services to client companies Responsible for managing delivery and sustaining improvement of IT Catalog services Duties included developing use cases, reviewing, translating, documenting and tracking client requirements, developed communication plans globally in EMEA, AMS & APJ Worked with various internal teams (eg. Customer relations, on boarding team, supply chain, product teams ) to help drive the tools and process improvements that effects catalog enhancements and workflows Effective implementation of platform guidelines and standard SOP’s Liaising with the product team to suggest improvements that would drive the efficiencies of catalog team members. Worked with marketing and design team for creative inputs, banners, wherever required

Monitored a team of 15 who are working for catalog operations ( FMCG - STAPLES )Expertise in Freebie attachment and promo creation which reflects as an offer flag on udaan application Handled Net-scribe Agency team from kolkatta who worked as third party agency for udaan at the time covid pandemic in Oct 2019 Maintaining product master sheet of verticals pre/post upload checks and rectifications Responsible for day to day functioning / administrative work including floor management Providing feedback on employee and on team for the reporting manager Performing other duties as assigned by the manager Maintaining 100% Quality and being very much supportive to the team in transferring the product knowledge Providing daily updates on the process change tools, and other internal Sop’s Maintaining product description and relevant information to the users Ensuring the responsibility on ENUM Values which needs to be updated on daily basis in the master sheet Providing effective training to the team in maintain 100% quality in pid creation avoiding duplicates in the system Worked with merchandising team and support them to create poster banners at the time of sales by creating landing link on the background of udaan applications Provided hands on support for the warehouse team and category and the pricing teams