Prashanth Kr

Prashanth Kr Email and Phone Number

Executive Manager - ServiceNow Practice @ Deloitte India (Offices of the US)
new york, new york, united states
Prashanth Kr's Location
Greater Hyderabad Area, India
About Prashanth Kr

A seasoned professional with over 20 years of experience within ITSM (IT Service Management), history of managing Infrastructure operations and steady state operations, Delivery & Project Management using PMI & ITIL best practices.Lead ITSM and Service Now Practice.Strong leader with demonstrated ability to work effectively with individuals at all levels and all functions, ServiceNow ITSM tool implementation from Requirements gathering to Go-Live, Customer training & Support. Experience working with multiple domains Healthcare & Life Sciences, Telecom, Public sector, Manufacturing & Transportation. Valid H1B Visa.Service Now Solution / PracticeITSM / ITILDelivery ManagementTransition ManagementProject ManagementExperience working in Telecom OSS/BSS, End2End Implementation and Managed Services.ServiceNow ITSM ImplementationCRM- Customer Relationship Management have covered verticals like Order Management, Sales & Marketing, PRM and Field Service Management etc...Specialties: Telecom OSS/ BSS implementationBilling: Geneva IRB, Cerillion and SingleviewERP & CRM Expertise: SAP, Siebel CRM Version 7.x and 8.x Oracle Fusion CRM (Beta)Certifications and Trainings:Certified ITIL V3ITIL Service TransitionProject Management Professional PMP (PMBOK 4.0)Certified ISTQB/ ISEB.Trained Business Analyst (Oracle Siebel Functional)Siebel CRM v 7 & 8Functional: e-Commerce, e-Sales, e-Service, e-Marketing, Order Management, e-Communication, Field Service etc.

Prashanth Kr's Current Company Details
Deloitte India (Offices of the US)

Deloitte India (Offices Of The Us)

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Executive Manager - ServiceNow Practice
new york, new york, united states
Website:
deloitte.com
Employees:
295722
Prashanth Kr Work Experience Details
  • Deloitte India (Offices Of The Us)
    Executive Manager
    Deloitte India (Offices Of The Us) Jul 2018 - Present
    Hyderabad, Telangana, India
    Tech Delivery Manager - ServiceNow Implementation & Steady state operation/Support
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  • Aci Infotech
    Practice Manager
    Aci Infotech Jul 2017 - Jun 2018
    India
    Head ITSM and ServiceNow PracticeLead Account Delivery Consulting
    View
  • Wipro Limited
    Delivery Manager & Siam / Itil Consulting
    Wipro Limited Oct 2013 - Jul 2017
    Hyderabad, Telangana, India
    Delivery Management / ITSM Service Delivery / Project Manager / ITIL Consulting/ P&L / Invoicing / Resource Management
    View
  • Nsb Persontog
    Delivery Manager
    Nsb Persontog Oct 2016 - Jun 2017
    Hyderabad, Telangana, India
    Service Delivery Management SIAM ServiceNow
    View
  • Tivo
    Delivery Manager - Transition
    Tivo Jun 2016 - Sep 2016
    Bangalore
    Transition Management
    View
  • Microsoft
    Project Manager
    Microsoft Sep 2015 - May 2016
    Microsoft Outlook Support
    View
  • Astrazeneca
    Global Problem Manager
    Astrazeneca Oct 2013 - Sep 2015
    Global Problem Management Service Delivery ServiceNow implementation
    View
  • Infotree Solutions
    It Consultant
    Infotree Solutions Sep 2011 - Dec 2012
    United Kingdom
    Business Analyst / Test Consultant
    View
  • Igate Consulting
    Systems Specialist (Tech Lead)
    Igate Consulting Mar 2006 - Aug 2011
    India
    Business AnalystQuality Assurance LeadIncident/ Problem/Change ManagementOffshore CoordinatorTelecom Projects:TiscaliJawwal TelecomVirgin MobileVisage Mobile - ESPN, Disney, Primus, EmbarqProjects Involved:GE Healthcare & Life SciencesOracle Corporation - Fusion CRM (Beta)ACS a Xerox CompanyVisage Mobile PSC
    View
  • Oracle
    Process Consultant - Si Partner
    Oracle Feb 2010 - Jul 2010
    India
    As part of Oracle Fusion strategy Oracle is building a web services-based platform that integrates the various products it has developed and acquired over the past few years.Oracle Fusion Customer Relationship Management is part of Oracle Fusion Applications, which are completely open, standards-based enterprise applications that can be easily integrated into service oriented architecture.
    View
  • Acs, A Xerox Company
    Tech Lead
    Acs, A Xerox Company Apr 2009 - Jan 2010
    Bangalore India
    The project is to help Illinois State Disbursement Unit in the implementation of CRM application to be used by State employees for day-to-day customer interactions.It required customizing and integrating Siebel CRM 8.1 with many third parties using Web Services/EIM/EBC and Customer Telephony Interface.
  • Visage Mobile
    Sr.Systems Engineer
    Visage Mobile Mar 2006 - Feb 2009
    Hyderabad Area, India
    Visage application (Wireless Subscriber Management System) is a OSS/BSS implementation in Telecom (Wireless) arena. It has built a fully integrated back office management application which provides capability to support a known brand to enter the MVNO's (Mobile Virtual Network Operator) space. At the application level there is capability to support all Provisioning, Billing, Customer Care needs to support a wireless business and had successfully launched ESPN, Disney Mobile, EMBARQ and Primus Wireless as a MVNO using Sprint's wireless network.
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  • C3I Support Services Pvt. Ltd
    It Helpdesk
    C3I Support Services Pvt. Ltd Sep 2005 - Mar 2006
    C3i is the leading provider of technology services for the life sciences industry, C3i has completed dozens of life sciences systems integration projects from initial installations to major up-gradation, ensure technology deployment supports and evolves business strategy. Expertise includes sales automation and customer relationship management applications, including marketing, sales, business intelligence, territory management, and pharmaceutical data integration and maintenance.Projects:Schering Plough Account (New Jersey)Schering Plough Animal Health (SPAH)
  • Tata Business Support Services
    It Helpdesk
    Tata Business Support Services Mar 2003 - Sep 2005
    TBSS is among the Largest Third party Outsourced Customer Service Providers in India, serving domestic as well as international customers, have the capability to efficiently transition and manage global customer care and voice processes to integrate into a single global delivery model. providing ‘End to End' customer care including data warehousing and analytics focused on building customer loyalty, churn management and new business development.

Prashanth Kr Education Details

  • Bhavans College Of Communication & Management
    Bhavans College Of Communication & Management
    Marketing/Marketing Management, General

Frequently Asked Questions about Prashanth Kr

What company does Prashanth Kr work for?

Prashanth Kr works for Deloitte India (Offices Of The Us)

What is Prashanth Kr's role at the current company?

Prashanth Kr's current role is Executive Manager - ServiceNow Practice.

What schools did Prashanth Kr attend?

Prashanth Kr attended Bhavans College Of Communication & Management.

Who are Prashanth Kr's colleagues?

Prashanth Kr's colleagues are Arnab Pal, Chiara Sorbi, Nicolien Von Zeuner Ca (Sa), Tanju S., Troy Holland, Naaz Page, Jacqueline Bergemann.

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