Prashanth Kr Email & Phone Number

Hyderabad, Telangana, India

Tech Delivery Manager - ServiceNow Implementation & Steady state operation/Support

India

Head ITSM and ServiceNow PracticeLead Account Delivery Consulting

Hyderabad, Telangana, India

Delivery Management / ITSM Service Delivery / Project Manager / ITIL Consulting/ P&L / Invoicing / Resource Management

Hyderabad, Telangana, India

Service Delivery Management SIAM ServiceNow

Bangalore

Transition Management

Microsoft Outlook Support

Global Problem Management Service Delivery ServiceNow implementation

United Kingdom

Business Analyst / Test Consultant

India

Business AnalystQuality Assurance LeadIncident/ Problem/Change ManagementOffshore CoordinatorTelecom Projects:TiscaliJawwal TelecomVirgin MobileVisage Mobile - ESPN, Disney, Primus, EmbarqProjects Involved:GE Healthcare & Life SciencesOracle Corporation - Fusion CRM (Beta)ACS a Xerox CompanyVisage Mobile PSC

India

As part of Oracle Fusion strategy Oracle is building a web services-based platform that integrates the various products it has developed and acquired over the past few years.Oracle Fusion Customer Relationship Management is part of Oracle Fusion Applications, which are completely open, standards-based enterprise applications that can be easily integrated into service oriented architecture.

Bangalore India

The project is to help Illinois State Disbursement Unit in the implementation of CRM application to be used by State employees for day-to-day customer interactions.It required customizing and integrating Siebel CRM 8.1 with many third parties using Web Services/EIM/EBC and Customer Telephony Interface.

Hyderabad Area, India

Visage application (Wireless Subscriber Management System) is a OSS/BSS implementation in Telecom (Wireless) arena. It has built a fully integrated back office management application which provides capability to support a known brand to enter the MVNO's (Mobile Virtual Network Operator) space. At the application level there is capability to support all Provisioning, Billing, Customer Care needs to support a wireless business and had successfully launched ESPN, Disney Mobile, EMBARQ and Primus Wireless as a MVNO using Sprint's wireless network.

C3i is the leading provider of technology services for the life sciences industry, C3i has completed dozens of life sciences systems integration projects from initial installations to major up-gradation, ensure technology deployment supports and evolves business strategy. Expertise includes sales automation and customer relationship management applications, including marketing, sales, business intelligence, territory management, and pharmaceutical data integration and maintenance.Projects:Schering Plough Account (New Jersey)Schering Plough Animal Health (SPAH)

TBSS is among the Largest Third party Outsourced Customer Service Providers in India, serving domestic as well as international customers, have the capability to efficiently transition and manage global customer care and voice processes to integrate into a single global delivery model. providing ‘End to End' customer care including data warehousing and analytics focused on building customer loyalty, churn management and new business development.