Moved as a Delivery Service Manager for the EMEA region, I collaborated with the EMEA Regional Lead and business stakeholders to oversee and manage quarterly session planning and coordination. Responsibilities:• Worked with Business Partners of HP to Propose training delivery dates to clients, considering country-specific public holidays and vacation periods.• Upon approval of dates by country stakeholders, coordinate with instructors to confirm their availability.• Arrange Train-the-Trainer (TTT) sessions for new instructors with our master instructor, scheduling 5 hours for course content training.• Book training rooms according to the client-approved dates; if rooms are unavailable, work with the client and instructors to find suitable alternatives.•Provide training details to the scheduling team, who then enter the information into the LMS and create a registration link.• Send participant invitations with session details and registration links based on nominations received.• Organize alignment calls between the instructor and the client to discuss local market expectations and delivery requirements.• Arrange alignment calls between the instructor and participants’ managers to tailor the training content to the audience and local market.• Monitor daily registration counts and inform the client of any issues with filling the class.• After the session, coordinate with the scheduling team to process attendance and feedback, then compile and present a summary to the regional lead and country stakeholders.• Provide weekly updates to country stakeholders on session status, including registration numbers, fill rates, and pending responses.•Participate in weekly meetings with Business Interlock to review session statuses and address any challenges.• Played a key role in budget management and CCI, ensuring we met the company's targets while maintaining high quality.

Joined the team for the new HP deal transition to showcase my skills. My foundational experience with the Saba LMS platform enabled me to excel in my role.Performed SABA admin tasks across multiple tiers, addressing learner and client queries, and creating courses, assessments, and certifications in the LMS. Utilized Amazon Workspaces for content uploads and support. Collaborated with the onshore team to design curricula and certifications, trained colleagues, conducted quality checks, and managed team workload in the lead's absence. Leveraged supervisor feedback for decision-making and consistently exceeded expectations on deliverables.Key Contributions and Responsibilities:• Performed SABA Admin activities at Tier 1, Tier 2, and Tier 3 levels, addressing general queries from learners and clients, and creating courses, assessments, surveys, certifications, and curriculums in the Learning Management System (LMS) according to client requirements.• Utilized Amazon Workspaces for tasks such as content uploads, HR support, and IT support, tailored to client specifications.• Uploaded course content using the LCMS tool provided by the content development team, published it in the LMS, and conducted testing.• Collaborated with the onshore team to design and implement curriculums in SABA across regions (EMEA, APJ, AMS).• Contributed ideas for designing certifications in SABA.

Worked as a Transaction Processing Associate for BST Accenture Learning, supporting Accenture’s learning and development initiatives.Responsibilities:• Address and resolve client queries related to KC Learning.• Create learning activities and resources in the LMS environment based on client specifications and established work instructions.• Handle, research, and resolve technical and functional issues from phone and email inquiries related to the KC Learning Platform.• Document solutions and findings through continuous research to build and enhance a knowledge base.• Participate in client meetings and online training sessions to discuss ticket status, process updates, and the transition of ad-hoc tier 2 jobs to tier 1.• Contribute ideas for process improvement.• Prepare and distribute daily reports, including flash updates, whiteboard summaries, and priority backlog ticket statuses.• Act as a point of contact in the absence of my Subject Matter Expert (SME).

With 3 years and 3 months of experience as a Technical Support Executive (Grade CS3) at Megapath Networks (formerly Covad Communications), I specialized in providing data-only internet services to U.S. customers.Role Highlights:• Served as a Senior Tech Support Executive within the ASNOC (Advanced Service Network • Operating Center), coordinating with teams in Austin and Denver.• Offered technical support and process training to new trainees.• Generated and delivered weekly performance reports to clients.• Earned 4 Top Gun awards and multiple Hall of Fame honors for exceptional performance.• Demonstrated the ability to quickly master new technologies and utilize them effectively.• Excelled in both independent and team environments, showcasing excellent written and verbal communication skills as well as strong interpersonal abilities.