Prashanth Kumar Email & Phone Number

New Jersey, United States

• Develop, maintain, and enhance applications on the ServiceNow platform
• Build and maintain workflows, integrations, service catalog, service portal
• Inventory asset and CMDB management and compliance
• Ensure the smooth operation of the asset inventory audit database:
• Identify unexpected database load and mitigate or remediate as needed
• Fail over as needed to one of the three secondaries

Rosemont, Illinois, United States

• Responsible for customization and maintenance of ITSM modules - Incident, Change, Problem, Knowledge, Service Catalog.
• Worked on Glide scripting in Workflows, Business Rules, Script Actions, and Script Includes.
• Responsible for code promotion from dev to test and production in ServiceNow.
• Involved in end-user training and document creation, created many standard workflows, and propagated and handled many custom events.
• Developed catalog items, workflows, and order guides.
• Customized the application based on business needs and developed using Glide APIs of JavaScript, server-side, and client-side scripting in ServiceNow.

Las Vegas, Nevada, United States

• Responsible for customization and maintenance of ITSM modules - Incident, Change, Problem, Knowledge, Service Catalog, CMDB.
• Worked on glide scripting in workflows, business rules, script actions, and the script includes.
• Development of catalog items, workflows, and execution plans.
• Worked on catalog client scripts and UI policies to configure catalog items.
• Worked on order guides to arrange them in sequential order to make the user comfortable while raising a request.
• Created the UI pages to use them in catalog items, implemented using UI scripts.

Mclean, Virginia, United States

• Worked on analyzing end-user requirements based on given documentation and worked closely with TAs & BAs in understanding the current ServiceNow system.
• Developed catalog items, designing workflows and execution plans.
• Involved in creating and modifying various UI policies, data policies, client scripts, business rules, script includes, UI Actions.
• Created Data Sources and used Import sets and Transform maps to import data into ServiceNow.
• Created various workflows for Incident Management, Change Management, Service Requests, and SLA's.
• Setup Mid Server used by DISCOVERY and troubleshoot problems with the tool configurations.

Herndon, Virginia, United States

• Responsible for projects including but not limited to maintaining CS 9.0/8.9, FSCM 9.1/9.0, HCM 9.1/9.0, PeopleTools Upgrades, Application Upgrades, Tax Updates, Regulatory Updates, Maintenance Pack Upgrades.
• Extensively performed tuning of all the tiers of PeopleSoft, including WebLogic, Tuxedo, PIA, Web Servers, Application Servers, Batch Servers, Oracle, and SQL Server databases.
• Responsible for Change Management and Change Control process, migrating PeopleSoft Projects and non-PS objects from Development to Test, UAT, Pre-Production, and Production environments.
• Worked on writing shell scripts to automate the Web, App, and Batch Server restart, removing log files, deleting cache, etc., to minimize manual intervention.