• Led the abuse charter -materially different returns, driving improvements in return processes, elevating the customer experience, and achieved cost savings of INR xxCr yearly• Managed 5 programs by collaborating with stakeholders from 4+ teams to reduce counterfeit returns, delivery fraud, and improve return checks• Scaled 3P counterfeit return identification mechanism across 35 locations reducing counterfeit returns by 30% in electronics, creating savings of INR xxCr annually• Expanded tamper-proof packaging to 15% more deliveries, increasing forward leg delivery confidence, and reducing refunds to abusive customers• Launched 10+ new return checks for delivery agents, reducing returns of old items saving INR xcr per year• Led the launch and testing of ML-based refund suppression product for abusive customers in two new channels reducing yearly bad refunds by INR xxcr

• Performed risk assesments on 170K+ sellers to predict potential seller attrition; proposed solutions ;and potentially saved $xBn sales annually• Identified the top 3 cohorts causing 39% of sales loss andcreated predictive ML models to predict time to and reason for attrition of seller• Conducted one-on-one interviews with 70+ sellers to identify key pain points leading to attrition; created 3 solutions to improve the seller experience

•Handled end-to-end design, development, & deployment of cloud-based IT automation product •Spearheaded back end development of automatically deploying necessary cloud resources across AWS, GCP and Azure for 10+ use cases•Decreased user development time by 30% by automated deployment of code templates in a cloud environment and integration with JIRA•Developed dashboards to monitor usage & cost metrics of infrastructure resources in real time

•Automated protection methods against new phishing attacks by creating an application that screens email content•Conceptualized & implemented risk profiling algorithms for emails with a 90% success rate of detecting attacks