Delivery Partner
CurrentLeading strategic initiatives and managing end-to-end delivery (maintenance to transformation) for multiple high-value accounts in the insurance sector.Key ResponsibilitiesOversee delivery operations for a portfolio of 72 projectsLead a high-performing team of 450+ professionalsDrive customer satisfaction and business growthSpearhead pre-sales activities and overall solutioningEnsure project profitability and operational efficiencyImplement risk management strategies and ensure business continuityNegotiate and manage MSAs & SOWsFoster innovation and continuous improvementNotable AchievementsConsistently maintained CSAT scores above 95%Drove gross profitability above 48%Achieved on-time delivery rate exceeding 75%Secured new projects worth over 40 million USDMaintained employee attrition below 15%