• Direct and oversee all technical and soft service operations, ensuring service delivery aligns with client agreements and standards.• Foster organic growth and client retention through service excellence and operational innovations.• Analyze site profitability and implement strategies to sustain and improve financial performance.

Responsibilities• To ensure overall maintenance and management of the site including infrastructure, common assets and services and equipment’s like DG system, HVAC system, elevators and escalators, BMS, HT and LT panels, APFC panels, server rooms, datacentre, UPS and VFD (variable-frequency drive), pumping system, WTP,STP, fire alarms, hydrant systems, switch yard, digital application etc.• To ensure the people management at site – selection, site induction, attendance, discipline, leave, registers.• To ensure that AMC schedules, renewals are followed. All maintenance is carried out as per schedule and service reports are kept properly.• To plan, forecast and execute, all the PPM / shutdown schedules in co-ordination with site team.• To maintain documents on monthly, quarterly, half yearly, yearly basis for planned preventive maintenance of equipment’s as per the audit standards.• To identify, suggest and implement avenues for cost control, savings – maintenance, operational and energy.• All material and equipment maintained as per 5S and Kaizen principles.• To report all incidents within 24 hours of occurrence along with incident report to reporting manager / client.• To ensure timely closure of any breakdowns and report to the concern.• To ensure effective implementation of best safe work practices to maintain a high awareness of safety among all site staff.• To lead a team of housekeeping / guest relations/ helpdesk and other site personnel and allocate shifts (wherever applicable).• To ensure the cleaning, disinfection, sanitization as per the schedule to maintain highest hygiene standards at the premises.• To take periodic rounds of the building for the inspection and modification of systems/procedures and note any shortcomings and plan to fix the same immediately.• To ensure the adherence of the SOP’s related to any emergency scenario (e.g. COVID19).• To prepare and execute duty roster for all site staff.• Prepare annual budget

• Steered the successful roll-out of O&M, Interior Building Renovation & Building Projects up to INR 1 Cr. with defining scope, setting timelines, analyzing requirements, prioritizing tasks and identifying dependencies as per preset budgets• Planned & implemented predictive, breakdown & preventive maintenance schedules for equipment and conducted regular shutdown inspections, repairs & replacements of spare parts to control all spheres of facility & property management services• Led operations & maintenance of Electromechanical Equipment, HT & LT Electrical Utilities, Transformers, DG Sets, Air-Conditioning (HVAC), UPS, Lifts, Escalators, STP, WTP, RO Plant, Fire & Safety Systems, Plumbing, Carpentry, Audio & Video System, and so on.• Directed large teams comprising 15 personnel including Facility Manager, Technical Manager, Soft Service Assistant Manager, Technical Executives, Soft Service Executives, Help Desk Executives, Finance Executive and HSE Executive,• Sub vendor staff’s teams comprising 100 plus personnel including M&E, HK, Pantry, Landscaping and Security Staffs on all scheduled & unscheduled activities

BUILDING & EQUIPMENT OPERATING SYSTEMS O Electrical Systems O Sewage Treatment Plant O HVAC’s O Water Treatment Plant O Diesel Generators O Fire Systems O Swimming Pool O OWC

Work involved: Quotation Comparison  PPM schedule preparation & Monitoring  Building Inspections on Daily basics  Ensure Uninterrupted power supply  Monitoring the House keeping works  Preparing Job completion certificates  Forwarding Invoices for payments  Ensuring safety at work place  Electrical Inspectorate inspection follow up  Annual shut down planning  Ensuring all work orders are completed  Checking all daily, monthly, quarterly half yearly and yearly reports.  Planning of small projects  Preparing shift schedule.

 Handling Operation and maintenance of Synchronization Panel, 1500KVA 4no’s DG. Sets & 2000KVA – 2no’s Cummins, Chiller 375TR water cooled & Air cooled, all electrical equipment’s like 33/11KV HT/LT panels, 2500KVA 7no’s Transformers, Circuit Breakers, AHU, VFD etc. Handling Operation, Maintenance and Trouble Shooting of Safety firefighting systems, Life safety systems, Power distributions, lighting, Motors, Pumps, motor starters, 14 Elevators