Prashanth Kunder Email & Phone Number

Pune, Maharashtra, India

Pune Area, India

 Responsible for scheduling, performance management, training, compensation and associate development Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person To work and manage suppliers/ vendors and ensuring servicing are well maintain Manage staff by recruiting, training and coaching employees, communicating job expectations and appraising their performance Service Level: Ensures service delivery and incident resolutions are met in accordance with service level agreements for both Guest and back of house colleagues. Monitors breaching SLA’s and informs line manager. Reviews escalated and assigned cases with the IT Operations Team to ensure case progression and a resolution is obtained. Promote, champion and drive the use of ITIL best practices across the team Design, develop, implement and coordinate systems, policies and procedures Willingness to develop team members and self Audit systems and assess their outcomes To represent the IT department in management meetings and deputise for the IT Head in his absence Continuously review and enhance Flexflow to improve Operation's efficiency Ensure security of data, network access and backup systems Manage information technology and computer systems Coordinating with OEMs for support and resolutions  Vendor management for IT infra requirements

Mumbai Area, India

 Managing EUC support team, consist of 15 engineers across client locations Coordinate, Supervise, and validate activities of IT infrastructure and system security services across circles. Monitors ticketing queue and responds to service requests or incidents. Proactive support to the VIP users and ensure VIP check list getting following by location engineers L2 Support for the Technical issues on O365 and its functions i.e. Skype for business, one-drive, share point, mails, calendar etc. Troubleshooting Technical of Win Magic Secure Doc 7 for encryption used for system security Preparing documents such as Escalation Matrix, Call Handling Procedures, Application usage etc Co-ordination with the support functions to ensure smooth operations Meeting client’s requirements and responsible for meeting SLA deadlines and 100% process adherence Manage all issue should be closed on time/within TAT. Escalate issues that need to be addressed in a timely basis according to escalation matrix. Monitors system-operating capacity in terms of (e.g., disk space, storage, and CPU utilization) Administers the set-up of new profiles, creates and updates access permissions and maintains user accounts for enterprise systems.  Monitors and reports on disk performance and utilization.  Administers archival activities such as installing, upgrading, configuring, and scheduling and monitoring jobs. Maintains and controls the tape library and manages the shipment and transporting of tapes  Performs day-to-day operations for various facilities, including routine maintenance requests for the wired and wireless networks in the building, coordinates construction/demolition activity, and service requests. Works with Information Security, where needed, in investigations and/or audits/assessments of systems.  Regularly monitoring and mentoring the team to identify levels of performance, areas of improvement and standard of service provided

Mumbai Area, India

 Complete hardware maintenance of all desktops, laptops, printers, network devices and other peripherals. Hardware support for above equipment’s – Diagnosing the problem and getting the same resolved. In case of hardware issue w.r.t to change of part or spares escalating the same to Helpdesk / Vendor Manager for issuance / replacement of part. Installation & Configuration of Various Operating Systems like windows 7, Win 8/8.1, Win 10 & Software’s. Work experience of using ticketing tool BMC Remedy 7.5  Support of all IT products and peripherals. Installing Troubleshooting Win Magic Secure Doc 7 for encryption. Configuring & Troubleshooting Mail applications for example Outlook Express, Microsoft Outlook, can configure with POP, SMTP, and IMAP protocol. Ensure that antivirus software and virus signatures are updated on a regular basis, Symantec Endpoint Protection Resolving the network connectivity problem at the client end from the I/O point till the PC. Performing any Install, Move, Add or Change (IMAC) at the client level. Maintaining and updating All Assets records and inventory Inform helpdesk and vendor Manager all installation of new PC’s, movement within site and also record and report the changes in the configuration to the helpdesk. Managing Wi-Fi, LAN and data card for network connectivity.  Configuration of all new PC’s being procured or any old PC (formatted) as per customer standard To attend the call and report the status to the helpdesk as soon as the call is attended.  Printing environment Supporto Coordinate with OEMs (Canon/ HP) for printing service supporto Monitor SLAs agreed between CUSTOMER and printer service provider and reporting on the sameo Monitor scheduled maintenance activity as per checklist agreedo Recommend, suggest and Implement Desktop/printer service optimization/ performance improvement strategy with proper proof of documents, POC and follow change management process for the same.