Prashanth Murugan Email & Phone Number

New York, Ny, Us

• Lead a Team of engineers to create, maintain and support Open Banking API's for outbound data per regulatory standards for US and International markets OBIE Standards for EU, FDX for US and Japan, CDR for AU/NZ• Drive the architecture, design and development of the Open Banking API Platform to create the API's in adherence with market regulations• Collaborate with Product and Third-Party companies to troubleshoot using an offshore support model for card members utilizing the API to share their Card/non-card data with external partners• Responsible for the budgeting and strategy of the overall portfolio in alignment with the PMO Teams for hiring, vendor management and owning the SOW’s with the partners

New York, Ny, Us

• Lead a team of 17 engineers to migrate American Express Homepage across all markets to React• Responsible for the Personal Savings Landing Page along with about 300 brochureware pages using Adobe Experience Manager and React

New York, Ny, Us

New York, Ny, Us

Camden, Nj, Us

Perform business requirements elicitation and project planning to manage batch scheduling for SAP, UNIX and Windows platforms using IBM Tivoli Workload Scheduler. Responsible for the team’s Agile transformation from Waterfall and presenting status reports to senior management. Own and support IBM Tivoli Workload Scheduler and CA UIM Nimsoft Software Applications. Responsibilities:● Facilitate focus groups and conduct whiteboard sessions with PO’s, Business stakeholders to define current batch schedules and future process requirements as epics in rally● Utilize Agile methodology and biweekly sprints to manage the deployment of UIM Robots across multiple applications and manufacturing plants using a phased approach● Manage Products and Forecast Project budget using Clarity● Utilize Rally’s Kanban Boards to manage the implementation and support work model effectively for 3 scrum teams● Perform Scrum Planning sessions to estimate stories and task for each sprint based on the team velocity● Automate Progress Reporting in Rally to serve as Dashboards for the Management Team● Serve as an escalation point for issues related to performance and daily batch jobs run as part of support initiative● Successfully implemented an hybrid approach between Scrum and Waterfall methodologies for a project involved in retiring a legacy application and moving to SAP

Camden, Nj, Us

Liaised between business and technical teams to convert functional requirements to technical requirements. Lead development team to implement batch jobs for SAP and its integrating applications. Support IBM Tivoli Workload Scheduler and other associated backend servers.● Managed a team of 7 to provide support for ~200 users through IBM Tivoli Workload Scheduler Tool● Articulated and documented ~100 business rules associated with batch processes and interdependencies leading to <2% change requests● Contributed significantly to the organizational assets by documenting the workflow, standard operating procedures (SOP) and domain definition documents for batch failures and recovery procedures● Managed the support team to configure early watch alerts, system administration, system monitoring, service level reporting and business process monitoring● Saved ~250K/yr by reorganizing the team structure and building a support team in-house using onshore-offshore model● Suggested technology changes and system improvements to reduce batch process cycle time by ~40%● Lead the support team to hit a target response time of <30minutes for high severity issue resolution● Created and shared communication plan for the weekly and monthly outages of servers

Camden, Nj, Us

Served as a contact for SAP GUI and backend server related issues between business and technical support. Provided production support on ERP, BW and SCM systems. Schedule and own the implementation of batch processes. Participated in JAD sessions to provide technical expertise and clarifications.Achievements:● Implemented the usage of a single Batch Scheduler by successfully retiring two other Batch Scheduling Tools saving ~600K/yr on licensing and support● Coordinated development and testing efforts to implement support packages, Oracle interim patches, ERP enhancement package per project requirements and SAP recommendations● Resolved performance issues caused by disk space constraints leading to 50% more efficiency● Proposed alternate schedules and improvements to ERP implementation resulting in 30% faster turnaround time in execution cycles● Owned and managed the configuration and maintenance processes of printers, spools, RFC connections and SCOT

Houston, Tx, Us

Provide Windows/Linux/Unix and LAN/WAN/VPN/VMware administration support. Provide desktop support for clients. Design and automate reporting for client using PeopleSoft process scheduler using Agile methodology.Achievements:● Scheduled, documented and monitored batch jobs using Cron and windows scheduler for Unix and Windows based applications for the university computing center● Provided second shift operations support, web support, helpdesk support, and used standard operating procedures for problem management and Incident management ● Worked with team of 5 to automate reporting for the Registrar’s Office using PeopleSoft process scheduler● Provided support on troubleshooting of application processing issues, web support and database maintenance

Houston, Tx, Us

• Responsibilities include providing desktop support to the University faculty and staff• Duties also include providing web support and database maintenance along with other requests

Master Of Science, Technology Project Management

Bachelor Of Technology, Computer Science