Operations Manager (Refining & Marketing) in petroleum retail segment.-Planned and attained targets of retail sales through the different verticals of channel partner sales (E-com, MDU, and Fleet Card).-analyses and understand complete market dynamics for overall sales maximization and customer acquisition.- Enrollment of new customers into the fleet programme and analysis of their performance on reports to maximized volumes taken from them.-To conduct audits in outlets regularly to monitor various aspects like stock loss and customer interface points to ensure SOP.-Handling all maintenance related issues at the retail outlet, which hence will not impact daily operations. -anchor the sustenance of the Q&Q value proposition across the retail outlet and ensure that the retail outlet remains fully compliant with all statutory requirements to be followed on a regular basis in the retail outlet. -Continuously monitor RBML performance against industry standards and analyses RBML competitive position on parameters like network, pricing, channel margins, customer communication, and customer service.- Making sure that all health, safety, and environmental factors are implemented at all times without any violations at the retail outlet.- Ensured channel motivation by effectively managing the channel team, timely attending and resolving issues, and handling channel-related concerns and Feedback.-Leading business planning and performance management of channel partners to enhance higher sales and manage operations in different business segments like E.com (PFC and MDU), RO restaurant franchises, fleet operators, and lube distributors To maintain a good relationship with PSU's outlet channel partner and collect market intelligence data for improving business growth in the trading area.-liaise and coordinate with various external agencies and make appropriate representations to ensure that no adverse legal actions are initiated against the company.

Establish, develop, and maintain business relationships with prospective dealers and retail customers.Promote and secure orders through inter-district retailer and dealer visits, covering ten districts in TN and Pondicherry.Engaging in market research to enhance the potential of dealers and retailers towards a result-oriented approach analyzing competitor products in detail and providing valuable feedback to the management.ensuring the achievement of targets without compromising brand value and goodwill.analyzing problems and complaints, providing resolutions, and eradicating disruption to ensure better channel communication, hassle-free supply chain, and order management.

Working with SSI setup for counterparty team and agents, raising b-query for the customer SDS and call back Responsible for booking the trading activities in ACBS (Banking system to track all loan related transactions Verifying Secondary loan trading (BUY and SELL) activities and capturing payments settlement in GBS and Releasing Funds Settlement in Manual Payment Reconciling and applying Cash Breaks, Past Dues, Data Integrity Breaks, FOBO and Atlas Settlement Breaks for servicing deals Monitoring funding settlement queue and sending an attestation email onshore team Processing Drawdowns, Rollovers, pay downs and Repayments settlement and escalate issues to middle office team on Non-receipt of any trade related cash.Handling PCG related queries for Servicing and Secondary Loan Trading settlement.