Prashanth Rajan Email & Phone Number

Mumbai, Mh, In

Mumbai, Maharashtra, India

• Operating flights from Mumbai to London Heathrow and back on a regular basis. Mainly taking care of passenger safety and service on board.• Keeping a tab on the Company's products and giving a feedback to the concerned department in charge and also giving inputs if any changes need to be incorporated.• Customer interaction being a very important part, keeping a track of our Customers, thier previous experiences and also service recovery if needed.• To ensure that all the processes are implemented and followed as per policies laid by the company.• Co-ordinating with the the Sales and Marketing Team. Liasing with them and our customers to improve and maintain good relations with them.• Cross Selling: Supporting corporate sales team by Identifying key stake holders from MNC travelling in premium cabins (First & Business class) to explore an opportunity for a corporate tie up with their organization.• Hospitality and Customer Relations being the top priority, guiding collegues in achieving targets, keeping company policies and hallmarks in mind.• Maintaining safe and healthy environment for the customers.

• Worked for almost Two years as a Customer Service Executive handelling all areas at the Mumbai International and Domestic Airports.• Creating and maintaining excellent Customer relation and management.• Headed an entire group and was responsible for the daily operations at the airport. Customer Relations being the priority.• Management of Customers on ground at the Airport. Led team of 15 Ground handling personnel.• Was part of the " CLUB PREMIERE " section wherein i used to co-ordinate with many of our high profile customers or thier assosiates to make necessary travel arrangements.

Hotel Management And Catering Technology, Hospitality Administration/Management

In all 3 years of the course, learnt all aspects of Hotel Management in various departments which included Sales and Marketing, Front.

Hotel Management And Catering Technology, Hotel/Motel Administration/Management

Education record