Prashanth Raju Email & Phone Number

Guelph, Ontario, Canada

- Analyze warranty claims to identify recurring issues and implement corrective action plans.- Working with various teams globally, including Design, Service, and Vendor, to analyze root causes- Providing Upper Management with monthly warranty reports- Collaborating with IT team to maintain and address global issues in Pre-Delivery Inspection app.- Drive.

Mississauga, Ontario, Canada

• Investigate incidents via warranty claim analysis, incident part evaluation/testing, technical reports, customer/dealer surveys, including vehicle-level investigations.
• Identify various engineering issues related to warranty, durability, customer satisfaction, safety, or regulatory compliance by analyzing various data sources, monitoring trends from the field, and defining the voice.
• Establish priorities and action plans for incident investigations. Regularly facilitate and lead meetings in support of sharing investigation results and the advancement of countermeasures.
• Prioritize and report field incidents, and communicate product issues to management and responsible groups while providing technical assistance to other interfacing departments.
• Issue formal countermeasure requests, track actions, and progress through collaboration and support among various Nissan organizations.
• Travel to dealers or vehicle audit sites to support issue investigations, vehicle quality audits, and counter measure validation activities.

Dubai, United Arab Emirates

• Responsibilities:
• Product quality enhancement for GCC region
• Accountable for the key model and achieving product quality results
• Monthly product quality review meeting with Manufacturing source for model performance in GCC
• Troubleshoot critical unique technical concerns reported by dealers
• Conduct field investigations and prepare technical reports

Dubai

• Core Competencies: Database Management, Technical Reports, Analytical skills, Sales support, Procurement & Logistics, Diagnostic tools, Customer handling Responsibilities:
• Support the Technical function of our organization effectively for all NISSAN models and INFINITI models
• Report product quality issues to Nissan Middle East through various reporting channels such
• Preparation of Dealer Technical reports by analyzing/investigating the causes for failure and interpreting the necessary data based on the customer concern
• Conduct joint road-tests to understand and resolve concerns reported by customers /workshop
• Worked closely with the Nissan engineers to obtain technical information/countermeasure/training materials for the reported key concerns

Chennai

• Customer Quality Group / Customer Focus Group (CFG):
• Handled all our OEM customers / Customer complaints
• Supervising & improving our Assembly /Production line for the reported customer concerns/Assembly line issues
• Analysing the root cause for the reported complaints ( OE / Warranty )
• Initiating Containment Action and Preventive Action, implementation of suitable action in the assembly line
• Implementing, monitoring, controlling of quality standards in the organization

Bachelor Of Technology (B.Tech.), Automobile Engineering, 7.8

Bachelor Of Technology - Btech, Automobile Engineering, 7.6

Activities and Societies: Basketball, Football; Societies: Ex-member of SAEINDIA.