Prashanth Raju Email & Phone Number

Guelph, Ontario, Canada

- Analyze warranty claims to identify recurring issues and implement corrective action plans.- Working with various teams globally, including Design, Service, and Vendor, to analyze root causes- Providing Upper Management with monthly warranty reports- Collaborating with IT team to maintain and address global issues in Pre-Delivery Inspection app.- Drive actions/processes for PDI findings in conjunction with plant team members.- Championing global warranty processes by adding defect codes to the warranty system.- Develop Power BI dashboards to monitor warranty performance and optimize business processes.- Assist various business units with warranty report and product analysis.

Mississauga, Ontario, Canada

• Investigate incidents via warranty claim analysis, incident part evaluation/testing, technical reports, customer/dealer surveys, including vehicle-level investigations. • Identify various engineering issues related to warranty, durability, customer satisfaction, safety, or regulatory compliance by analyzing various data sources, monitoring trends from the field, and defining the voice of our Nissan and Infiniti customers. • Establish priorities and action plans for incident investigations. Regularly facilitate and lead meetings in support of sharing investigation results and the advancement of countermeasures. • Prioritize and report field incidents, and communicate product issues to management and responsible groups while providing technical assistance to other interfacing departments.• Issue formal countermeasure requests, track actions, and progress through collaboration and support among various Nissan organizations.• Travel to dealers or vehicle audit sites to support issue investigations, vehicle quality audits, and counter measure validation activities.

Dubai, United Arab Emirates

Responsibilities:• Product quality enhancement for GCC region• Accountable for the key model and achieving product quality results• Monthly product quality review meeting with Manufacturing source for model performance in GCC• Troubleshoot critical unique technical concerns reported by dealers • Conduct field investigations and prepare technical reports• Perform warranty claim analysis and issue countermeasure requests to Manufacturing plant • Information deployment to market through bulletins • Liaise with respective teams at Manufacturing plants for resolving technical issues from the region• Responsible for market readiness for new model launches in coordination with manufacturing plants.• Actively participated in internal meetings for new model launches in the GCC region• Handled all infotainment application platforms for NISSAN and INFINITI model-line up• Managing the service manual portal, infotainment, and connected car services for dealers (NissanConnect, Infiniti Intouch)• Collaborating with North America and Japan service providers to address concerns in connected car services via OTA updates.

Dubai

Core Competencies: Database Management, Technical Reports, Analytical skills, Sales support, Procurement & Logistics, Diagnostic tools, Customer handling Responsibilities: • Support the Technical function of our organization effectively for all NISSAN models and INFINITI models• Report product quality issues to Nissan Middle East through various reporting channels such • Preparation of Dealer Technical reports by analyzing/investigating the causes for failure and interpreting the necessary data based on the customer concern• Conduct joint road-tests to understand and resolve concerns reported by customers /workshop• Worked closely with the Nissan engineers to obtain technical information/countermeasure/training materials for the reported key concerns • Join Nissan engineer to investigate vehicles involved in thermal incident or collision (SRS) • Liaise with Nissan team for conducting RVT test for new models • Perform Fix-it-Right Analysis and conduct trainings to shop floor teams• Dedicated Fleet engineer for regular field visits to our fleet customers to ensure adequate support delivered to improve product quality and attain customer satisfaction • Conduct internal trainings on new product features, trainings on vehicle infotainment system • Capturing VOC and raisin reports to NISSAN for product enhancement • Responsible for EQA activity at dealer level • Assisting our training team in preparation of candidates for NISSAN Regional Skill contests• Overseeing activities linked to launch of campaign (Campaign management - announcement, parts procurement, completion ratio) • Handling and supporting diagnostic tool queries related to updates and reprogramming of control units

Chennai

Customer Quality Group / Customer Focus Group (CFG): • Handled all our OEM customers / Customer complaints• Supervising & improving our Assembly /Production line for the reported customer concerns/Assembly line issues• Analysing the root cause for the reported complaints ( OE / Warranty )• Initiating Containment Action and Preventive Action, implementation of suitable action in the assembly line• Implementing, monitoring, controlling of quality standards in the organization• Submitting a detailed report (in G8D, Fault Tree Analysis, why-why Analysis format) to our customers.• Visiting our customers for feedback of our products.• Knowledge of Six-sigma tool to solve concern’s reported at the Assembly line/Customer end Supplier Quality Group (SQG): • Vendor Development / Vendor Certification (PPAP-Production Part Approval Process)• Component approvals based on Engineering drawings & implementation of the same• Improving process stability and process capability (Statistical Process Control), conducting MSA analysis• Employ a “ cost-cut” strategy• Monthly Process / Product / System Audits at supplier end• Analysis of component related complaints/ Quality issues from In-house (Assembly line),OE, Field – verification of FMEA / CP / SOP / WI /Gauge R&R study• Process Improvements ( implementation of fool-proof methods / Poke-Yoke)• Reducing PPM level / Millipore (Component cleanliness), tools and equipments calibration.

Bachelor Of Technology (B.Tech.), Automobile Engineering, 7.8

Bachelor Of Technology - Btech, Automobile Engineering, 7.6

Activities and Societies: Basketball, Football; Societies: Ex-member of SAEINDIA.