• Presales Consultation• Technical Solution Design• Product Demonstrations• Client Relationship Management• Needs Analysis and Requirements Gathering• Proposal Development and Presentation• Cross-functional Collaboration• Sales Support and Strategy Implementation• Customer Success Advocacy

Client: Ford Motor CompanyRole:- Network engineer • Provided high-level network support for Ford Motors, managing a large-scale network infrastructure across multiple locations.• Successfully implemented and maintained network hardware and software systems, including routers, switches, firewalls, and other network devices.• Managed network security protocols to ensure the confidentiality, integrity, and availability of Ford's sensitive data.• Worked collaboratively with cross-functional teams to troubleshoot complex network issues and provide effective solutions.• Demonstrated expertise in network design, optimization, and capacity planning, which contributed to the successful implementation of network upgrades and expansions.• Contributed to the development of network-related policies and procedures, ensuring compliance with industry standards and best practices.• Received recognition for exceptional performance, including awards for outstanding customer service and technical support.• Continuously kept up-to-date with emerging network technologies and trends, providing recommendations for network improvements and enhancements.

Client: Ford Motor CompanyRole: Network Specialist• Serve as the staff's single point of contact for all strategic accounts involving IT issues and questions.• Able to identify situational trends and bring them to the attention of management and the team.• Handle Network-related software/hardware issues, including those with Routers, Firewalls, Switches, and servers, via first-line assistance.• Identify and resolve common network and VPN issues.• Increase the priority of unanswered calls to ensure that customer needs are met.• Maintain a high level of customer service for all support enquiries and adhere to all service standards by taking ownership of user problems, following up on the status of problems on behalf of the user, and communicating progress promptly.