Principal Software Engineer
Current• Configuring CI/CD (Build and Release Pipelines) for Applications in Azure DevOps and performing Releases management through Azure DevOps and Visual studio. • My role is T3/L3 Application support engineer.• Responsible for day-to-day systems management and operations.• Monitoring the Applications/Application server through multiple tools (App Dynamics, SCOM, Azure Portal) and Generating System Health Reports and validating error reports and log files.• Maintaining the application job flow documents.• Analyzing and escalating the issues.• Resolving the tickets that are raised by the HD/Call Rep’s/command center on the severity base.• Automating daily tasks by PowerShell and batch scripts.• Interacting with onsite clients and onshore team.• Performing the various business object server related tasks.• Assist with ongoing documentation requirements• Execute pre-defined application level maintenance activities periodically • Monitoring the Alerts generated due to the latency in various applications.• Escalate the Issue to the next tower support group once the alerts exceed the maximum threshold.• Preparing Daily, Weekly and Monthly status reports.• System monitoring, incident and problem management reporting and escalations• Preparing SQL query's based on requirement and send to the Team.• Handling Production Tickets through ticketing tool.• On Call Coverage- Resolving the issues based on priority.• Validating Applications once patching activity is done in Prod and Non-Prod environments.• Knowledge on Manual testing concepts and doing testing when ever required.• Actively Participating in Application DR Activities.• Identify the root cause for regular application issues and worked the development team for permanent resolution if required.• Knowledge on Microsoft Azure environment.• Handling FTP related issue in Windows• Knowledge on basic Networking concepts.
