Prashanth Sharma Email & Phone Number

India

Mangaluru, Karnataka, India

Mangaluru, Karnataka, India

Mangalore

Achievement: Star Performer in the year 2016 – 2017Key Result Areas:• Supporting clients on the production outage based on the service request and timely escalating based on the severity S1, S2, S3, S4 and S5.• Coordinating with cross-functional teams such as Web Support Team, App Support Team, Product Managers, Account Managers, Network Team, Live Engineering Team for critical issue resolution on a regular basis, resolving client escalation and high-priority cases;… Show more Achievement: Star Performer in the year 2016 – 2017Key Result Areas:• Supporting clients on the production outage based on the service request and timely escalating based on the severity S1, S2, S3, S4 and S5.• Coordinating with cross-functional teams such as Web Support Team, App Support Team, Product Managers, Account Managers, Network Team, Live Engineering Team for critical issue resolution on a regular basis, resolving client escalation and high-priority cases; providing solutions of client queries on the application via calls, email, chats thereby resulting in achievement of customer satisfaction matrices.• Extending support towards Project and Account Managers to achieve the organizational goals and deliver client requirements within the defined SLAs.• Monitoring platforms using tools such as Nagios.• Training, updating the Process Guides in Confluence.. Requirement Gathering Show less

Mangalore

Key Result Areas:• Gathering client’s requirement and documenting the same after the analysis.• Releasing of work orders and receiving the confirmation from the vendors.• As a Center Head, allocate work & provide training to team members with in the allotted time frame.• Execution of Assessments like GATE, CAT, IBPS, JEE, JIPMER, IBPS Exams• Execution of Mass Campus Drives for TCS.• Acting Team Lead.• Report creation

Mangalore Area, India

 Achievement: Wall of Fame and Appreciation for achieving the target from superiors.Key Result Areas:• Front Desk Operations like cheque transfer, clearing (inward and outward)• Saving and Current account acquisition for CASA growth.• Selling of the third-party products like Life Insurance, General Insurance.• Processing of NEFT/RTGS, FD & RD requests of customer using the tool Finacle.• Resolving customer problems within TAT.• Salary upload of corporate… Show more  Achievement: Wall of Fame and Appreciation for achieving the target from superiors.Key Result Areas:• Front Desk Operations like cheque transfer, clearing (inward and outward)• Saving and Current account acquisition for CASA growth.• Selling of the third-party products like Life Insurance, General Insurance.• Processing of NEFT/RTGS, FD & RD requests of customer using the tool Finacle.• Resolving customer problems within TAT.• Salary upload of corporate customers. Show less

B.E, Electronics &Communicationengineering

Bachelor Of Engineering (B.E.), Electrical, Electronic And Communications Engineering Technology/Technician

Diploma, Electronics And Communications Engineering

S.S.L.C