Prashanth Sharma Ch Email & Phone Number

Support Analyst ( Client Support)• 3+ Years of experience as IT Support Analyst & Business Development.• Providing service for short term financial solutions Industry in USA Market.• We are capable of handling various short term finance transactions such as Payday Loan, Check Cashing, Installment Loan, Title Loan and Auto/Equity Loan.• Managed, resolved and controlled high level client and customer support issues.• Performed network administration; created user groups and user accounts; reset passwords.• Logged customer requests into Heat; managed and monitored status of all customer requests.• Applied service packs to workstations.• Provide first call resolution to ensure customer satisfaction.• Answering incoming calls from clients, processing emails and logging calls.• Attending calls from clients. • Resolving Client Issues in Oracle, sql,Data Base.• Email support to Clients and International calls.• Proficient in Internet and Microsoft office Suite,-word, Excel, power point. • Implement new strategies, working at us shifts.• Remote support was provided through LANDesk, PC Anywhere, and Go To Assist.• Maintained a technical working knowledge of products supported by the department.• IT sales & Marketing, Business Development.

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  Cmr College Of Engineering & Technology

  Mechanical Engineering