Prashanth Shekar Email & Phone Number

Bengaluru, Ka, In

Intel India Pvt Ltd, Bangalore

 Handling Windows 2008 and 2012 servers. Handling all the aspects of IIS administration tasks such as day-to-day site monitoring, Installation, Configuration, Deploying Applications, Troubleshooting and Maintenance. Configuring IIS web sites, application pools, virtual directories and assigning applications to application pools. Managing internal & external websites hosted on IIS. Experience in Creating CSR, submitting to certificates providers, installed SSL certificates and configured to IIS and renewal of expired SSL certificates using IIS certificate configuration wizard. Good experience in analyzing IIS event viewer logs (system, application logs) in troubleshooting the IIS issues. Provided on call support on 24/7 basis. Configuring System Patching Using DTW Tool Configured MU3 Tool for deployment of Packages, and assigning permissions. Experience in Database Administration, Management using RDBMS such as SQL Server under Windows Environment Experience in installing, configuring, managing, monitoring and troubleshooting SQL Server 2005/2008.  Experience in SQL Server Backup/Restore, Migration and having knowledge in upgrading of SQL Servers.  Experience in Log Shipping, mirroring and clustering environments.  Experience in Net Backup client for scheduling Backup and Recovery. Managing Logins, users, Roles and User Permissions.  Having knowledge in developing and monitoring SSIS and SSRS Packages. Importing and exporting Data Experience in monitoring, tuning and analyze data base performance  Creating, Modifying and Scheduling Database backup in SQL server 2005 & 2008

Bengaluru Area, India

 Provide advanced support services, on a rotating schedule, to all Ocwen and Altisource employees  Ensure tickets are assigned correctly if unable to resolve within the service desk Engage Corporate Incident Management when a Major Incident is identified or when client requests escalation Prioritize incidents, based on priority and urgency, and assessing service provider team resources and capacity Position also required close interaction with other Information Technology departments and third party applications support (internal Help Desk(s)) Responsibilities included equipment procurement, asset control, helpdesk/desktop analyst supervision, and the monitoring of call management tool queues and reports while ensuring that all organization established SLA's were being met Position covered all aspects of first and second level software and hardware support for various end-users, including upper management via 70% phone support and 30% desktop support (through Damware)  Port activation as well as creating/deleting accounts in the Active Directory Position required interaction with all levels of management and I, II, and III Level support team members

Bhubaneswar

 Maintaining Asset inventory Setting up Share and Access Permission for files and folders located in file servers.  Configuring and Troubleshooting Network & Shared Printers. Responsible to take care of the Internet Security System, and troubleshooting the errors Run anti-virus software to detect threats and viruses Coordinating with outside vendors regarding implementation of computer system plan

Bangalore

 Monitor and Manage Nimsoft Unified Monitoring Portal (UMP)  Asset Management through SCCM and perform the application deployments throughout the organization Monitoring the status of site, site system, and roles. Troubleshooting the client issues in software distribution, patching

Isgn, Bangalore

 Single Point of Contact for Clients across all appropriate communication media Effective Team player with Good Communication and Interpersonal Skills Managing more than 1500 workstations, and network-printers. Notified users of system status whenever there is an anticipated outage or when unscheduled downtime occurs. Coordinate with hardware vendors for systems hardware failures Coordinate with IBM ITS, HP & Third party vendors  Reporting to customer with proper update of daily activities  Accurate deployment of new assets, related peripherals and PC/client software as well as asset management and help desk reporting, tracking, compiling Help Desk statistics and prepare root/cause for trend analysis The job also ensures that all phases of help desk support are coordinated, monitored, documented, tracked and resolved appropriately.

Bangalore

 The job involves in providing L1 Technical Support for escalations  Also involves pre-tech sales support, performance analysis, tuning and server sizing for various applications Performing technical role in supporting the solution, implementation and system integration of a technology/industry or product sale Manage the MIS Helpdesk and support customers on all desktop problems Supported end users in problems with using desktop applications.

Bangalore

 Generating reports like Monthly Maintenance Planner, Annual Maintenance Planner, Weekly Review Report, and Machine Breakdown Report The job involves in providing L1 Technical Support for escalations  Tracking the accidents occurred in the Company, analyzing safety and authorizing members for the implementation of corrective measures under the guidance of the department head Preparing documents both for ISO audits conducted by BVQI and internal audits. Participated in 3 audits  Preparing job responsibilities of all the members in the department under the supervision of the department head

Job Oriented Pre-University Diploma In Computer Technique, Computer Technique

S.E.E; Diploma; S.S, English; Computer

Sslc

B.C.A

Vinayaka Missions University Sep 2008 59.85 Certificate in Computing IGNOU