Prashanth Singh Email and Phone Number
I bring 12 + of years of total experience out of which 4+ years is specifically within Quality Monitoring and rest With Sales & Operations Management. Currently I am associated with Shuttl and working as Manager Operations. I have extensive knowledge about E- commerce Operations Automobile, telesales Telecom, Motor Insurance, Grievance Management, Contact Center Operations etc.
Vidyamandir Classes
View- Website:
- vidyamandir.com
- Employees:
- 498
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Head Of Online AdmissionVidyamandir Classes Apr 2020 - PresentNew Delhi, Delhi, India -
Global Operations ManagerAmity Online May 2019 - Nov 2021Noida, Uttar Pradesh, India -
Operations ManagerShuttl Sep 2018 - Oct 2019Gurgaon, India -
Assistant ManagerPolicybazaar.Com Jan 2017 - Sep 2018Gurgaon, Haryana, IndiaIn my current profile I am handling a team of 120 FTEs with Seven eam Leaders ( Social Media escalation, IB , Chat )? Key Functions:? Managing the performance functions such as, Meeting the SLA?s, staffing, training and expanding business plans.? Driven the Operations team effectively to Achieve given targets ? Generated and analyzed required reports to improve maximum profit to the company. ? Communicated with the support team and implemented the organization?s operational guidelines, standards and policies.? Monitored and managed operational activities ? Directed the Operations Team operational risks, financial aspects ? Driven the quality team effectively to maintain excellent outputs from each associates.? Documented and prepared reports on management and information systems; presented same to manager.? Investigated and resolved Operational/Performance issues and handled all queries and client feedback in a professional manner.? ? Staffing Contributions:? Designed and coordinated training programs for employees in order to enhance work efficiency ? Conducted training sessions and workshops to improve the workforce and productivity of the firm. -
Assistant ManagerHero Management Service Private Limited Apr 2012 - Oct 2016In my current profile I am handling a team of 100 FTEs for 2 processes, E-commerce NDTV (Escalation, Social Media, IB, OB, E-mail,Chat ), Telecom ( Pan India Inbound & outbound)
Prashanth Singh Skills
Prashanth Singh Education Details
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Economics
Frequently Asked Questions about Prashanth Singh
What company does Prashanth Singh work for?
Prashanth Singh works for Vidyamandir Classes
What is Prashanth Singh's role at the current company?
Prashanth Singh's current role is Head Of Online Admission.
What schools did Prashanth Singh attend?
Prashanth Singh attended Chaudhary Charan Singh University.
What are some of Prashanth Singh's interests?
Prashanth Singh has interest in Social Services, Children, Environment, Disaster And Humanitarian Relief, Human Rights, Animal Welfare.
What skills is Prashanth Singh known for?
Prashanth Singh has skills like Team Management, Vendor Management, Business Process Improvement, Business Process Outsourcing, Customer Relationship Management, Process Improvement, Bpo, Performance Management, Management, Crm, Operations Management, Business Analysis.
Who are Prashanth Singh's colleagues?
Prashanth Singh's colleagues are Gulshan Jha, Pankaj Kumar, Adarsh Kumar, Manisha Bidla, Rohit Sharma, Rk Dhimaan, Anisha Agrawal.
Not the Prashanth Singh you were looking for?
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Prashanth S.
Bengaluru -
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3gmail.com, convergys.com, capgemini.com
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