An IT professional with one and half years of experience specialising in technical support, customer service, Installation of windows Operating systems, windows server, inventory management, on-boarding/off-boarding employee, working with procurement team based on inventory, initiating quarterly preventive maintenance, resolving am issue via remote, hands on experience in service now, collaborating with cloud team to resolve clients issues on time and basic linux commands. Adept at communicating effectively with customers to identify ideal solutions to technical issues and ensure client satisfaction within the given SLA.