Prashantha Rodrigo Email & Phone Number

Toronto, Canada Area

• Investigation, detection and apprehension of customers or associates engaged in theft, gift card, credit card and other fraudulent activities
• Prepared reports with regards to any theft incidents, merchandise recoveries, external investigations and internal audits on a monthly basis
• Participating in court proceedings and working with police officers and prosecutors during criminal proceedings
• Working with central investigations team (CIT) to perform surveillance of organized retail crime
• Monitoring and responding to emergency situations and administering of first aid to injured associates, customers and suspects
• Working with company-wide investigators, sharing information and loss prevention methods

Toronto, Canada Area

• Provided on-site surveillance, security and conducted internal undercover operations to various clients of the company
• Investigations, detection and apprehensions of those suspected of engaging in theft and/or fraud compiling investigative reports and working with law enforcement in criminal charges
• Participating in court proceedings to testify on behalf of the client for prosecution of individuals, apprehended through investigations
• Monitoring and responding to emergency situations and administering of first aid to injured associates, customers and suspects
• Orienting and training new investigators

Toronto, Canada Area

• Created customer agreements for special order merchandise and demonstrated features and benefits of any available products
• Provided expert advice about available in stock and/or homedepot.ca products and availability
• Completed morning daily checklists and safety inspections and communicated findings to store leadership team
• Assist store leadership team with inventory preparation and process
• Assisted in the coaching and mentoring of new team members
• Provided customer service