Selected Accomplishments: -Planned the overall FCCM program, monitored progress by defining program governance and delivered all quarterly releases on time.Functioned as central point of contact for internal teams and customers throughout the end to end execution.Managed risks and issues by taking corrective measurements, managed and utilized resources across projects. Managed stakeholders' communication, aligned deliverables to program's outcome, managed program's budget.

Highly-effective Operations Management professional with more than a decade of experience delivering Project Management and practical solutions to complex project problems. A seasoned Program and Project Management innovator leveraging a powerful set of technologies, and a talent for strategically employing resources to achieve exceptional bottom line results.Well-experienced in delivering large scale transformation programs and critical business initiatives leading Technical and functional teams. Delivered projects successfully with mixed onshore/offshore client and project teams.EDUCATION AND PROFESSIONAL DEVELOPMENTMaster of Business Administration - Operations ResearchBachelor of Engineering - Electronics & CommunicationProject Management - PRINCE2 PractitionerTest Management – ISTQB Test ManagerProfessional Scrum Master, Certified Scrum Master, Certified Product OwnerTricentis Tosca Automation Specialist

Selected Accomplishments: - Improved operational service levels in less than a year, achieved operational service efficiency with 10% reduced headcount during the same period. Worked effectively towards improving SLA for North America and Canada teams which resulted into considerable increase in delivery timelines. Rolled out project performance metrics reporting, implemented profitability improvement plans & enhanced operational efficiency; achieved very low defect delivery for four project releases in a row.

Selected Accomplishments: - Performed Impact Analysis of Project Risks and Issues with Mitigation actions to guide Vendors and all Stakeholders in meeting Project Objectives. Delivered Requirement Traceability procedure for tracking various Design documents and Functional specifications to ensure the Project Scope is implemented. Managed Accenture & Subcontractor teams of about 10 people ensuring successful delivery of eBusiness Suite solution. Communicated Project Status and Readiness to Workstream Leads in Weekly Meetings and kept the Leadership team informed by sharing progress & backlog details in Business Readiness Forums. Successfully deployed all Code components into Mainstream while liaising with Deployment Lead for Cutover. Ensured verification of Payment Gateway Development and Change Requests by performing breakdown of different Test Phases and planning appropriate tests. Managed discussions with Subject Matter Experts in Payment Gateway modules to ensure functioning of Development activities and hasten query resolution. Exceeded Customer Expectations through focused process improvement initiatives including Continuous Improvement and Process Documentation in the individual teams.

Selected Accomplishments: - Managed Change Requests pertaining to Network Management Upgrade Paths and delivered Effort Estimation for Development & Testing activities. Delivered automation of Network Management Install and Upgrade procedures using Shell Scripts. Co-ordinated delivery of New Upgrade Paths, Change Requests and Trouble Reports for components based in Ireland and India.

Selected Accomplishments: - Developed and Managed ‘Interface’ Team modules. Performed System Engineering, Development and Testing for new releases of the product. Participated in HLD Review, Functional Spec Review and Test Procedure Document Review.

Selected Accomplishments: - Performed Analysis & Implementation of various FCAPS support components. Co-ordination of team activities and providing appropriate guidance to junior team members. Ensured the quality of features by performing Functional and Regression testing.

Selected Accomplishments: - Designed an IVR application to facilitate ‘Stop Payments’ and performing Payments on Business Revolving Credit accounts using InVision. Corrected Trouble Reports reported against Patrol Operator and Developer Console, developing new features and enhancements. Ensured the quality of features by performing Functional and System testing.