Having completed masters in Computational Physics, Prashanthi had been working in various sectors before finding the space and opportunity to grow in CRM / Salesforce Application area. Prashanthi has a strong understanding of Salesforce out-of-the-box best practices and functionality. Very structured and logical approach to problem solving (with the ability to adapt your approach to suit the situation). Practicing and working on with various business and technical scenarios gained good understanding of Salesforce stack. Have a willingness to learn and grow skills Very good knowledge of Consumer, Retail, Enterprise channel & End customer sales. • Good understanding of Salesforce Platform functionality and best practices.• Good SFDC knowledge to determine whether requirements are configuration, customization, and/or integrations with external systems• Hands-on experience on configuration of platform features including user management, profiles, permission sets, role hierarchy, org-wide defaults, sharing rules, territories, custom objects, new page layouts, custom fields, formula fields, validations, workflows rules, email templates, process builder, flows, lightning pages, managed packages, etc.• Experience with the Salesforce AppExchange and a deep understanding of both this ecosystem as well as native Salesforce capabilities.• Experience with Agile / Scrum delivery models• Experience in analysis including scoping / timeline management, documenting use cases, process flows/swim lane diagrams, requirements, user acceptance testing, change management, etc.