Prashanthi K Email & Phone Number

Hyderabad, Tg, In

Working towards continuous improvement of process by identifying defects, testing, analyzing etc. for a common goal to reduce contacts from Sellers. Tasks being handled:• Driving revamp of current project handling process to completion towards goal of single approach, methodology, analyzing process for better Stakeholder experience

Hyderabad, Telangana, India

Worked towards continuous improvement of process by identifying defects, loop holes, pain areas etc. for a goal to reduce contacts from Sellers. Tasks involved:• Review documents and identify critical/major/minor defects before getting them published to wider audience• Manage projects related to high level deep dive analysis of contacts related to contact reopen, negative Seller experience, case handling etc. to provide percentage level output to stakeholders to fix them• Lead… Show more Worked towards continuous improvement of process by identifying defects, loop holes, pain areas etc. for a goal to reduce contacts from Sellers. Tasks involved:• Review documents and identify critical/major/minor defects before getting them published to wider audience• Manage projects related to high level deep dive analysis of contacts related to contact reopen, negative Seller experience, case handling etc. to provide percentage level output to stakeholders to fix them• Lead multiple teams belonging to different regions in performing root cause analysis behind contact creation and gave insights for the same contact reduction• Assist stakeholders with required data, understanding Seller Support process and workflow method• Provide ideas or workarounds for bottle necked issues• Test automated process, identified defects and helped improve Seller experience Show less

Assisted North American region Sellers over emails to help improve their sales and experience with Amazon by:• Demonstrating analytical and problem solving skills• Playing key role being part of pilot program called Premium support• Cross-trained in different processes and exceeded quality and productivity targets• Framing new SOP and process improvement policies by identifying defects in existing process• Performing QA audits on Associate case handling process, identified… Show more Assisted North American region Sellers over emails to help improve their sales and experience with Amazon by:• Demonstrating analytical and problem solving skills• Playing key role being part of pilot program called Premium support• Cross-trained in different processes and exceeded quality and productivity targets• Framing new SOP and process improvement policies by identifying defects in existing process• Performing QA audits on Associate case handling process, identified misses in the investigation process • Mentoring new joiners• Identifying process gaps and getting them fixed consulting related teams Show less

• Assisted North American customers over emails• Best performer awardee