Prashanthi P Email & Phone Number

Morrisville, NC, US

Denver, Colorado, United States

• Involved in ServiceNow-to-ServiceNow bi-directional integration.
• Implemented automation workflows that interact with Active Directory, performing read/write operations using PowerShell commands through Mid servers.
• Created testing scripts in ServiceNow Test Management 2.0 to ensure stakeholder satisfaction.
• Worked on Integrations between ServiceNow and third-party applications like BMC Remedy.
• Developed and fixed widgets in Service Portals to enhance User Experience.
• Developed and delivered customized portal web pages in ServiceNow using AngularJS, JavaScript frameworks, etc.

Denver, Colorado

• Created testing scripts in ServiceNow Test Management 2.0 to ensure stakeholder satisfaction.
• Worked on integrations between ServiceNow and third-party applications like BMC Remedy.
• Developed and fixed widgets in Service Portals to enhance user experience.
• Developed and delivered customized portal web pages in ServiceNow using AngularJS and JavaScript frameworks.
• Developed and implemented several IT Operations Management (ITOM) modules including Discovery, Service Mapping, Integration Hub, and Hardware Asset Management.
• Developed KPIs and provided ITSM performance metrics reports using the ServiceNow Performance Analytics Module.

Englewood, Colorado, United States

• As a dedicated ServiceNow Developer at Dell, I possess a comprehensive understanding of Configuration, Customization, and Integration with External Services, as well as Administration of ServiceNow processes.
• Expertise extends to User and Group management, Service Catalogue, Workflow, and ITIL v3 methodologies.
• With a proactive approach, I collaborate closely with stakeholders to gather requirements and deliver tailored solutions using ServiceNow's robust platform.
• Gathered requirements from stakeholders to develop Service Catalogue items, ensuring alignment with business needs. I utilized ITIL v3 methodologies to implement technical solutions on the ServiceNow platform.
• I have worked on all ITSM modules, Cloud management, Orchestration, Procurement, CAB meetings, and Implementations.
• Participated in review meetings and project discussions, analysing business requirements and functional specifications. I implemented Service Catalogue, Incident, Problem, and Service Level Management processes to.

Hyderabad, Telangana, India

• ServiceNow implementation, development, and administration.
• Involved in end-to-end implementation of applications such as Incident, Problem, Knowledge, Change Request, Call, Service Portal, Request Management, Hardware Asset Management, Configuration Management, interfaces, etc.
• Implemented ServiceNow ITSM applications using ITIL V3 best practice processes, methods, testing, and training projects.
• Worked with process owners and business stakeholders to translate business requirements into functional requirements within ServiceNow and proposed resolution and design suggestions.
• Communicated with end users, identified their difficulties, and modified the applications as per their requirements.
• Developed a scoped application “Certificate Management” which helps in identifying certificates that are about to expire within 30, 60, and 90 days, including notifications.

India

• As a ServiceNow Business Analyst, I assist in developing and delivering technical and process-oriented solutions and recommendations to support the production environment.
• Conducted thorough business requirements analysis, working closely with stakeholders to gather and document detailed functional specifications.
• Developed and maintained comprehensive business process models, identifying areas for improvement and implementing effective solutions.
• Facilitated cross-functional meetings to bridge communication gaps between business units and technical teams, ensuring alignment on project goals.
• Managed end-to-end project lifecycle, from initial requirement gathering to post-implementation support, delivering projects on time and within budget.
• Created detailed data flow diagrams and system design documents, providing clear guidelines for development and implementation teams.