People Operations Manager
Current• Lead a team of 17 HR professionals in providing comprehensive HR support, including employee onboarding, benefits administration, payroll processing, and employee relations.• Implement and continually optimize HRSC processes and workflows to enhance efficiency and service quality, resulting in a 100% improvement in response time and accuracy.• Collaborate with cross-functional teams to develop and implement HR initiatives, such as performance management systems, diversity and inclusion programs, and employee engagement strategies.• Oversee the HRSC budget and resource allocation, ensuring cost-effective operations while maintaining service quality standards.• Establish and monitor key performance indicators (KPIs) to assess the HRSC's performance, driving continuous improvement efforts.• Provide leadership and guidance to HRSC staff, including training and development, performance evaluations, and fostering a culture of teamwork and accountability.• Streamline the HRSC's technology infrastructure, resulting in an 95% reduction in manual processes and improved data security.• Proven track record of successfully leading and developing high-performing HRSC teams.• Proficient in HRIS and case management systems, with experience in optimizing technology for HR service delivery.• Results-oriented with a demonstrated ability to drive process improvements and operational efficiency.• Strong communication and interpersonal skills, with a commitment to providing excellent service to both employees and management.• Implement and manage HRIS enhancements, improving data accuracy and reporting capabilities.• Conduct regular performance evaluations, provide coaching, and identify opportunities for team skill development.
