The Business Systems Lead (BSL) enables the business technologies applications, and be an interface between business and technical teams to understand business needs, define requirements and implement new business systems. The Role advocates and drives systems solutions that support that make a positive productivity impact and increase visibility into the business. The breath of the role requires partnering with the Global Business Operations policy and process team as well as various functions across Veritas organizations.

Global Sales & Marketing Operations – Systems Effectiveness. The team is responsible for delivering efficient and effective systems that enable the sales and marketing process and give access to relevant foundational data that influences revenue attainment, improves the user experience & reduces cost. Responsibilities: • Channel & Partner Business Sales Operations part of Sales & Marketing Operations support team. • Enrolling & fostering Partner and guiding through process of life cycle of PartnerNet. • Includes creating Account, contacts, educating on every step to move ahead and achieve the most.• Helping Partner to achieve accreditation's & revenue target to get to next level and claim rebate programs. • Validating Opportunity/Deal for APJ region as per partner program• Answering queries & helping PAM for Channels to get the necessary view about the Partner • Coordinating with various departments like Program Manager, Partner Enablement Team, O2C, Program Manager, Supplier Admin Team, Global exam Team, Customer Care Department, Renewal and Quoting Team, Margin Builder Team to fulfill various request to get resolution as single point of communication for Partners & PSM/DSM.• Work extensively with Sales Finance on issues or discrepancies in the coverage model also processing monthly Rebate, GAR, RPR & Distributor payment processing which included creating CTA & invoices• Migrations & transition from onsite to onshore which included Documentation (SOP) creation. • Subject Matter Expert testing for User Acceptance Testing, representing APJ on all interfacing tools. Interacting with other teams like data quality & process improvement.• Hands on experience on tools like SFDC, OSC, Oracle 11i & 12r, Business Objects (OBIEE & CHRM) etc.

• Responsible for handling inbound interaction from external and internal customers.• Responsibilities mainly include answering incoming calls, emails and chat from Enterprise (business-to-business) customers, quickly establishing customer requirements and thereby advising the customer on the best solution to their issue. Also routing customers to the relevant departments.• Perform initial triage of customer cases with documented solutions and/or workarounds.• Identify self-service opportunities for customers. Identify self-service documentation gaps.• A strong focus lies on filtering incoming calls, depending on the customer's technical support entitlement• Additional responsibilities as assigned. Participation in limited project work as delegated.• A wide range of procedural questions for internal and external customers are answered directly by the team, proactively following up on customer cases in order to ascertain customer satisfaction and exceeding customer`s expectations• Additional responsibilities include a direct contribution to knowledge management, Chat feedback's and Net promoter Surveys, UAT`s. • As a part of responsibility engaging DM, Active communicating with DM to provide better customer Service as per client requirements.• As being performer executed additional responsibilities to be Point of contact for new joiners and other sites. Provided Trainings and documents for engaged UAT`s • Taken initiatives to enhance the process created documents to provide better customer service. Also given feedback and best practices to drive customer services and Quality.

Client: "I yogi" Remote Technical SupportEnvironment: Windows XP, Windows Vista, Windows 7 and all windows Supported Software’s• Level 2 of technical support involving Linear Logical Troubleshooting and analysis of errors and malfunctions of OS and 3rd party utilities.• Virus detection and proper removal of registry entries regarding the detected spyware, worm, Trojan, BHO and other malware.• Installation of Operating System, Recovery Console and Repair. BSOD errors and various boot related issues.• Page cannot be displayed, and no connectivity issues, internet explorer optimization and repair. • PC Tune-up and system optimization.• Home network setup and configuration, including wireless router and printer setup. Antivirus setup and firewall configuration.• Microsoft Office error troubleshooting and set up of various email clients.• Web Messengers, CD burning utilities, webcam tools, iPod sync, etc, installation and troubleshooting. Data Backup and system maintenance.

Client: Linksys (A Division of Cisco)Environment: Windows XP, Windows Vista, Windows 7, MAC OS, Linux• Providing Technical Support for wired and wireless equipment’s, such as Broadband Routers, Access Points, Range Expanders, Network Bridges, Network Adapters for Desktop and Notebook PC as well as Hubs and Switches.• Initial configuration and reconfiguration of SOHO routers.• Upgrading firmware of routers, Access point and Range Expanders and updating Drivers of adaptors.• Handling different wireless encryption methods such as WEP, WPA etc.• Configuration of advanced wireless devices such as Wireless Network Camera, Media Adapter and Network Storage Link.