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Prashant Jha Email & Phone Number
Senior Technical Support Manager
at
Arctera.io
LinkedIn matched
✓ Verified Jun 2026
3 data sources
Profile completeness 100%
Who is Prashant Jha? Overview
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Quick answer
Prashant Jha is listed as Senior Technical Support Manager at Arctera.io, based in Pune, Maharashtra, India. AeroLeads shows a matched LinkedIn profile for Prashant Jha.
Prashant Jha previously worked as Senior Technical Support Manager at Veritas Technologies Llc and Technical Support Manager at Veritas Technologies Llc. Prashant Jha holds Mca from Rajiv Gandhi Prodyogiki Vishwavidyalaya.
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Email format at Arctera.io
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Arctera.io
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Profile bio
About Prashant Jha
A result-oriented operations leader with 19+ years of overall experience across Support Centers in Enterprise Software Support and services. I have 15 years of people management experience during which I have consistently achieved customer satisfaction metrics, SLA goals, TTR Improvement, Escalation reduction, employee productivity and talent retention goals. I bring with myself excellent leadership, coaching & people development skills, commercial acumen, strategic analysis, operational performance management, cross-functional collaboration and Tools & Technology expertise coupled with hands-on execution experience.
Listed skills include Crm, Operations Management, Bpo, Service Delivery, and 30 others.
Current workplace
Prashant Jha's current company
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10 roles
Prashant Jha work experience
A career timeline built from the work history available for this profile.
Senior Technical Support Manager
Technical Support Manager
- Support managed:Enterprise Tech Support operations – Part of Enterprise solutions for On-Premise, Cloud Support and SaaS Backup Support team.Roles and responsibilities:
- To lead a global team of highly skilled Enterprise technical support engineers and ensure customer success by creating high accountability, performance and customer-first culture.
- To coach team members in handling customers effectively and deliver highest level of customer satisfaction/experience.
- To ensure success across key business metrics and highest level of operational excellence.
- To provide leadership, coaching and guidance for employee’s Individual development.
- To manage customer and sales escalation and ensure successful result delivery and satisfaction.
Assoc Manager - Technical Support
- Support managed:Enterprise Tech support operations – Archiving and Data management solutions for On-Premise and Cloud Support.Roles and responsibilities:
- To lead a highly skilled Enterprise support team and ensure customer success by creating high accountability, performance and customer-first culture.
- To ensure success across key business metrics and highest level of operational excellence and efficiency.
- To provide leadership, coaching and guidance for employee’s Individual development. To conduct performance and merit discussions.
- To manage escalation and business-critical services management.
Jan 2016 - Jun 2017
Manager - Technical Support Operations
- Support managed:1) Tech support operations – Dell Captive business unit, Global support.2) Premium Tech support operations – Dell Captive business unit India.Roles and responsibilities:
- To lead a team of highly skilled technical support experts and ensure successful day-to-day business operation.
- To drive high customer experience, Quality and Service Level.
- To ensure success across key business metrics.
- Provide leadership and coaching to drive business goals and objectives.
- Daily, weekly, monthly reviews to optimize productivity and efficiency.
Jul 2011 - Jan 2016
Group Lead - Tech Support Operations
- Support managed:1) Global Tech Support operations – Linksys by Cisco.2) Transitioned Linksys India consumer product support operations.Roles and responsibilities:
- As a Support Leader I handled a group of Team Leaders and Supervisors. Primary role was to deliver on SLAs and maximize the CSAT and productivity of the assigned Org (span of 100-150 FTE’s)
- Was responsible for client interactions, process transitions and Change management for the group.
- To lead escalations, drive successful outcome and close loop on feedback.
- Top talent retention, hiring for the Org and some aspect of budgeting.
- Goals planning, Performance discussion and merit planning.
Mar 2010 - Feb 2011
Group Lead - Tech Support Operations
- Support managed:1) Global Tech Support operations – Linksys by Cisco.2) Transitioned Linksys India consumer product support operations.Roles and responsibilities:
- As a Support Leader I handled a group of Team Leaders and Supervisors. Primary role was to deliver on SLAs and maximize the CSAT and productivity of the assigned Org (span of 100-150 FTE’s)
- Was responsible for client interactions, process transitions and Change management for the group.
- To lead escalations, drive successful outcome and close loop on feedback.
- Top talent retention, hiring for the Org and some aspect of budgeting.
- Goals planning, Performance discussion and merit planning.
Jul 2008 - Feb 2010
Team Mentor - Tech Support
- To manage a global support team (voice) and mentor the TSEs, drive SLAs, CSAT and productivity for the assigned team.
- To review case work, share analysis of team’s performance against the KPIs, deliver training and coaching to engineers.
- To handling escalations, share RCAs and document feedback.
May 2006 - Jun 2008
Sr. Tech Support Engineer
- To assist team leaders in handling escalations, on-floor support, train and coach new team members during transition.
Mar 2005 - Apr 2006
Technical Support Engineer
- To provide technical help and deliver excellent CSAT and productivity.
Jan 2004 - Feb 2005
3 education records
Prashant Jha education
Hssc
St.Paul’S H.S.School
FAQ
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Quick answers generated from the profile data available on this page.
What company does Prashant Jha work for?
Prashant Jha works for Arctera.io.
What is Prashant Jha's role at Arctera.io?
Prashant Jha is listed as Senior Technical Support Manager at Arctera.io.
Where is Prashant Jha based?
Prashant Jha is based in Pune, Maharashtra, India while working with Arctera.io.
What companies has Prashant Jha worked for?
Prashant Jha has worked for Arctera.Io, Veritas Technologies Llc, Dell, Vcustomer, and Vcustomer Services Pvt. Ltd. (Now Tech Mahindra).
How can I contact Prashant Jha?
You can use AeroLeads to view verified contact signals for Prashant Jha at Arctera.io, including work email, phone, and LinkedIn data when available.
What schools did Prashant Jha attend?
Prashant Jha holds Mca from Rajiv Gandhi Prodyogiki Vishwavidyalaya.
What skills is Prashant Jha known for?
Prashant Jha is listed with skills including Crm, Operations Management, Bpo, Service Delivery, Team Management, Vendor Management, Transition Management, and Outsourcing.
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