Prashant Kumar Jha Email & Phone Number

Gurugram, Haryana, India

Enhanced Customer Experience and Operational Efficiency• Reduced FRT by 61% and boosted OB Auto Dialer connection rates by 9.8x with UI improvements.• Increased NPS by 57% and cut TAT by 14% through automation and operational improvements.• Reduced missed calls by 48% with refined IVR logic, auto-dialer automation, and UX enhancements.• Saved 1 hour per agent by optimizing Agent Active Time (AAT) with a new Breaks feature.Boosted Business Growth and User Retention•… Show more Enhanced Customer Experience and Operational Efficiency• Reduced FRT by 61% and boosted OB Auto Dialer connection rates by 9.8x with UI improvements.• Increased NPS by 57% and cut TAT by 14% through automation and operational improvements.• Reduced missed calls by 48% with refined IVR logic, auto-dialer automation, and UX enhancements.• Saved 1 hour per agent by optimizing Agent Active Time (AAT) with a new Breaks feature.Boosted Business Growth and User Retention• Increased revenue by 1.15% and PF revenue by 3.2% with strategic feature implementation.• Boosted user retention by 11% and average loan tenure (ALT) by 14% with targeted customer analysis.• Improved collection efficiency by 30% by fully automating the LMS and integrating NPA cases.• Developed PRD for a role-based access and decision management system after stakeholder analysis. Show less

Chennai, Tamil Nadu, India

Asset-Based Credit Score Development• Led development of a 96% accurate deep learning model (ANN) for predicting credit scores.• Analyzed 30k+ entries and 12 features using EDA to assess asset values and demographics.• Improved risk differentiation by prioritizing key features with data-driven insights.Vehicle Valuation System• Achieved 92% accuracy and 68% improvement in 4-wheeler valuation predictions using machine learning.• Extracted data from 0.5M+ vehicles via… Show more Asset-Based Credit Score Development• Led development of a 96% accurate deep learning model (ANN) for predicting credit scores.• Analyzed 30k+ entries and 12 features using EDA to assess asset values and demographics.• Improved risk differentiation by prioritizing key features with data-driven insights.Vehicle Valuation System• Achieved 92% accuracy and 68% improvement in 4-wheeler valuation predictions using machine learning.• Extracted data from 0.5M+ vehicles via a Scrapy-based web scraping pipeline.• Streamlined workflows by resolving data quality issues for consistent predictions. Show less

Ahmedabad, Gujarat, India

Research and Predictive Analysis• Identified 25+ key factors in e-Governance and corruption from 150+ research papers.• Achieved 0.71 R² in CPI prediction using XGBoost after testing multiple algorithms.• Improved clustering by 20% (Dunn Index) and 15% (Silhouette Score) on 2L+ entries with K-Means.

Kharagpur, West Bengal, India

Event Management in Sports• Managed a budget of INR 70,000+ for badminton, lawn tennis, and squash events.• Organized a gully cricket tournament with 200+ participants from Azad Hall.• Coordinated Inter-Hall Sports events through meetings with secretaries.

Global Entrepreneurship Summit 2021• Attracted 800+ participants from 50+ colleges in Delhi-NCR through targeted publicity campaigns.• Increased participation by 30% by leading a team of 10+ campus ambassadors in a marketing campaign.• Organized 10+ Startup Investor meetings, facilitating pitches that led to 2 successful fundings.

Bachelor'S Degree, Architecture, 8.02/10

Activities and Societies: Entrepreneurship Cell Secretary - Sports and Games Eastern vocals Indian Institute of Technology Kharagpur (IIT.

Class 10 | Class 12, Computer Science

Activities and Societies: Vocals | Drama | Class Representative | House Joint Prefect Vinay Nagar Bengali Senior Secondary School.