• Expertise on deployment/installation of various patches, handling of Sniffer issues, disk space issues, traffic issues, STAP/KTAP/ATAP issues, Aggregation issues, Reporting issues, Alert issues, policy issues configuration issue.• Providing Level 2 support for the "IBM Guardium Database Monitoring and Security Product-to worldwide customers via remote support or email or Web-ex.• Provide resolutions over different issues related to product functionality, DB Server and… Show more • Expertise on deployment/installation of various patches, handling of Sniffer issues, disk space issues, traffic issues, STAP/KTAP/ATAP issues, Aggregation issues, Reporting issues, Alert issues, policy issues configuration issue.• Providing Level 2 support for the "IBM Guardium Database Monitoring and Security Product-to worldwide customers via remote support or email or Web-ex.• Provide resolutions over different issues related to product functionality, DB Server and software setup within the scope and with the help of tools provided.• Help Customers to understand the working functionality of the product and Rollout Guardium v10, v11 across different types of databases.• Installation and configuration of STAP(ATAP) agent on UNIX Linux and WINDOWS. Show less

• Identify, analyze and resolve technical issues from external clients and internal associates• Partner with internal associates (e.g. application engineers, database administrators, software engineers and quality assurance analysts) to assist in problem resolution• Document issues and work with other functional groups to develop updated processes and workarounds• Develop and run custom SQL queries using Oracle SQL Developer and Microsoft SQL Server Management… Show more • Identify, analyze and resolve technical issues from external clients and internal associates• Partner with internal associates (e.g. application engineers, database administrators, software engineers and quality assurance analysts) to assist in problem resolution• Document issues and work with other functional groups to develop updated processes and workarounds• Develop and run custom SQL queries using Oracle SQL Developer and Microsoft SQL Server Management Studio• Learn and support proprietary software• Develop custom software solutions in C# and SQL to support internal teams• Manage Active Directory users• Deployment testing• Identify process improvement areas and provide solutions, documentation, and training Show less