Prashant Pahuja Email & Phone Number

Piscataway, New Jersey, United States

Piscataway, New Jersey, United States

1. Sourcing candidates: Utilizing various job portals to identify and attract potential candidates with the required technical skills.2. Candidate connection: Establishing connections with candidates based on technical qualifications and ensuring a suitable match for client requirements.3. Understanding IT requirements: Collaborating with clients to comprehend their IT needs and delivering qualified candidates, resulting in successful placements.4. Database management: Maintaining a comprehensive database of candidates, including follow-up information related to training and direct marketing candidates.5. Target achievement: Ensuring the achievement of submission targets, demonstrating a commitment to meeting organizational goals.6. Candidate interviews: Conducting interviews based on job descriptions, grooming candidates, and preparing them for submission to clients.7. Vacancy posting: Regularly posting job vacancies online to attract a diverse pool of qualified candidates.8. Background verification: Performing background verification of candidates' experience to ensure accuracy and reliability.9. Resume editing and formatting: Taking responsibility for editing and formatting resumes, ensuring consistency, visual appeal, and technical precision for client presentations.10. Bench candidate placement: Successfully placing bench candidates, demonstrating proficiency in matching candidates with appropriate opportunities.

New Jersey, United States

Email Process.• Communicating with the members of e-shopping website.• Taking decisions on the case and updating the same to members.• Handling around 60-65 queries.Backoffice Process.• Working as Mentor (SME) for the process and also switching to production when in need.• Feb - 2021 - Acting lead.• Managed the performance of team (15tms).• Nov - 2021 – Training.• Trained 12 Teammates (Internal Movement).• Trained them in new tools, policies, day in out process.• Successfully helped them to hit floor as Business as usual.• Handling around 200 queries for members based on the request generated.• QA scanning.• Helping Teammates and leads for tech issues faced in production.• Supporting teammates for doubts and concern related to product.• Help the new teammates to grasp and learn about the product.• Nominated for Agent of the Year – 2021.• Managed various teams successfully (Performance, Quality, Coaching sessions, KT).• Nominated for Agent of year – 2022.• Certified for Team lead – 101.• Certified Supercharged Team lead.• Sept 2021 - Acting Lead.• Managed KPI, QA of 13 individuals.

Customer Relations (6 Months) • Being the last point of escalation understanding the Customer needs providing the necessary resolution keeping the customer satisfaction at first place. • Understanding the needs, expectation of the customer.Consumer Technical Care (10 Months) • Tech Savvy. • Helping the customer with all Mobile technical issues. • Able to explain the customer root of issue and guiding him/her steps to resolve the same• If not resolved making the customer understand why it needs to escalated. • Dealing with almost 30 to 40 queries inbound.

Domestic Experience (1 Year and 11 months) • Worked in Back office department (Major email and minor calling) • Highly responsible to work on escalated cases, daily grid management. • Imparting on Floor Training to new employees and imparting implementation of QA related briefings. • Keep the leads and supervisors informed regarding the task accomplishment for the day, new issues , and work status of the team. • Lead the team for more than two quarters along with processing the work. • Handling the quality on other billable process (Client requested) • Managing and creating the daily reports and sharing in timely manner to the lead or supervisor. International Experience (Compliance Officer) • Worked as fraud prevention expert. • Proficiently managed to work in multiple sub-lobs with different time zones • Actively attending the weekly client calls.