Prashant Pahuja Email & Phone Number

Piscataway, New Jersey, United States

Piscataway, New Jersey, United States

1. Sourcing candidates: Utilizing various job portals to identify and attract potential candidates with the required technical skills.2. Candidate connection: Establishing connections with candidates based on technical qualifications and ensuring a suitable match for client requirements.3. Understanding IT requirements: Collaborating with clients to.

New Jersey, United States

• Email Process.
• Communicating with the members of e-shopping website.
• Taking decisions on the case and updating the same to members.
• Handling around 60-65 queries.Backoffice Process.
• Working as Mentor (SME) for the process and also switching to production when in need.
• Feb - 2021 - Acting lead.

• Customer Relations (6 Months)
• Being the last point of escalation understanding the Customer needs providing the necessary resolution keeping the customer satisfaction at first place.
• Understanding the needs, expectation of the customer.Consumer Technical Care (10 Months)
• Tech Savvy.
• Helping the customer with all Mobile technical issues.
• Able to explain the customer root of issue and guiding him/her steps to resolve the same

• Domestic Experience (1 Year and 11 months)
• Worked in Back office department (Major email and minor calling)
• Highly responsible to work on escalated cases, daily grid management.
• Imparting on Floor Training to new employees and imparting implementation of QA related briefings.
• Keep the leads and supervisors informed regarding the task accomplishment for the day, new issues, and work status of the team.
• Lead the team for more than two quarters along with processing the work.