Prashant Sahu, Mba Operations, Six Sigma Black Belt
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Prashant Sahu, Mba Operations, Six Sigma Black Belt Email & Phone Number

Manager, Quality and Customer Success, Cactus Communications | Focusing on Quality | Enhancing CX at Cactus Communications
Location: Mumbai, Maharashtra, India 7 work roles 3 schools
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Role
Manager, Quality and Customer Success, Cactus Communications | Focusing on Quality | Enhancing CX
Location
Mumbai, Maharashtra, India
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Prashant Sahu, Mba Operations, Six Sigma Black Belt is listed as Manager, Quality and Customer Success, Cactus Communications | Focusing on Quality | Enhancing CX at Cactus Communications, a company with 2595 employees, based in Mumbai, Maharashtra, India. AeroLeads shows a matched LinkedIn profile for Prashant Sahu, Mba Operations, Six Sigma Black Belt.

Prashant Sahu, Mba Operations, Six Sigma Black Belt previously worked as Manager, Quality & Customer Success, Cactus Communications | Focusing on Quality | Enhancing CX at Cactus Communications and Customer Relations Manager, Cactus Communications at Cactus Communications. Prashant Sahu, Mba Operations, Six Sigma Black Belt holds Master Of Business Administration (Mba), Operations Management And Supervision, A+ from Itm Group Of Institutions.

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Cactus Communications

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About Prashant Sahu, Mba Operations, Six Sigma Black Belt

Experienced Quality Manager with a proven track record in driving process excellence and ensuring product quality. Skilled in Six Sigma methodologies, Lean principles, and statistical analysis. Passionate about delivering exceptional customer satisfaction through continuous improvement initiatives. Strong support and industry professional, holding a Master's Degree (Master’s in Business Administration, Operations) from ITM Group of Institutions in association with Southern New Hampshire University.Quality: 1. Develop and implement comprehensive quality assurance standards andprocedures.2. Monitor and evaluate the performance of language editors andproofreaders.3. Conduct regular quality audits and inspections.4. Identify and address quality issues promptly.5. Implement continuous improvement initiatives to enhance service quality.6. Work under the framework of Customer Value Re-Invention Strategy.7. Collaborate with cross-functional teams to customize training materials forvarious product lines and market segments.8. Monitor and evaluate the effectiveness of training programs through keyperformance indicators (KPIs), feedback surveys, and assessments.9. Respond to customer inquiries and complaints in a timely andprofessional manner.10. Collect customer feedback and use it to improve services.11. Implement Lean Six Sigma methodologies to drive continuousimprovement.Customer Experience: 1. Delivering customer value and satisfaction, managing client feedback assessment, implementing action items, and recommending corrective measures in complaint resolution.2. Participating in the customer agreement of service and response standards and ensuring that these standards are maintained or exceeded during the program delivery.3. Establishing and communicating service metrics; monitoring and analyzing results; implementing changes.Training: Preparing and presenting various training and development activities for organizational effectiveness, identifying the gaps in line with the business needs, working with key stakeholders, conducting orientation sessions and on-the-job training for new hires.ITM Group of InstitutionsMaster of Business Administration (MBA), OperationsManagement and Supervision · (2013 - 2015)Madurai Kamaraj UniversityBachelor's Degree in Public Administration, 2009 · (2005 - 2009)CertificationsUnderstanding customer prerequisites to formulate effective quality control processes. Organizing and reviewing functional specifications for products or processes.

Listed skills include Team Management, Editing, Strategic Planning, Customer Service, and 17 others.

Current workplace

Prashant Sahu, Mba Operations, Six Sigma Black Belt's current company

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Cactus Communications
Cactus Communications
Manager, Quality and Customer Success, Cactus Communications | Focusing on Quality | Enhancing CX
Mumbai, MH, IN
Employees
2595
AeroLeads page
7 roles

Prashant Sahu, Mba Operations, Six Sigma Black Belt work experience

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Manager, Quality And Customer Success, Cactus Communications | Focusing On Quality | Enhancing Cx

Mumbai, MH, IN

Manager, Quality & Customer Success, Cactus Communications | Focusing On Quality | Enhancing Cx

Current

Maharashtra, India

Develop and implement comprehensive quality assurance standards and procedures.Monitor and evaluate the performance of language editors and proofreaders.Conduct regular quality audits and inspections.Identify and address quality issues promptly.Implement continuous improvement initiatives to enhance service quality.Work under the framework of Customer.

Nov 2022 - Present

Customer Relations Manager, Cactus Communications

Mumbai Area, India

Customer Experience: (Major Market: Japan)1. Track and evaluate client feedback on a real-time basis, identifying the root causes, and replying to them in a professional and timely manner. 2. Achieve the objectives set by the organization in terms of customer experience; reviewing the strategic goals on a periodic basis; drafting, reviewing and.

Apr 2016 - Nov 2022

Senior Editor

Vashi, Navi Mumbai

1. Edit General Transcription transcripts with highest level of quality, which include seminars, webinars, telephone conferences, high-level meetings, quarterly business reports, pharma research papers, etc. 2. Provide timely, constructive feedback to the freelancers regarding the quality of the reports and tips to improve the same.3. On-Site client.

Jun 2011 - Mar 2016

Process Improvement Coordinator

Vashi, Navi Mumbai

1. Download client data and respond to the inquiries on a real-time basis.2. Understand client's requirements and align them with the business needs of the organization.3. Ensure zero job rejections, accommodating the complex needs of the customers with the service dimensions.4. Allocate confirmed jobs to the freelancers, get them transcribed, get the.

Jul 2014 - Jun 2015

Quality Analyst

Dhs Infosystems Pvt. Ltd.

Mumbai Area, India

1. Review and edit all kinds of patient report histories, interpreting medical terminology, drafts proceed by speech recognition software, following all legal documentation and patient confidentiality requirements (HIPAA Standards).2. Handle tasks of identifying and evaluating inconsistencies and inaccuracies and perform clarifications.3. Perform.

Apr 2009 - May 2011

Content Editor

Ivox Technologies Pvt. Ltd.

Mumbai Area, India

1. Proofread and edit patient reports, SOAP notes, progress notes, emergency room reports, pediatric/geriatric reports, surgical notes and operative reports, orthopedic/rehabilitation reports, psychiatric and consultation reports, hospital studies, lab reports/discharge summaries, chart notes, history and physical reports, radiology reports in the.

Apr 2004 - Apr 2009
Team & coworkers

Colleagues at Cactus Communications

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3 education records

Prashant Sahu, Mba Operations, Six Sigma Black Belt education

Master Of Business Administration (Mba), Operations Management And Supervision, A+

Subjects in the specialization term included Project Management, Total Quality Management, Material and Inventory Management, Supply Chain.

Bachelor'S Degree In Public Administration, 2009, A

Subjects included Public Policy and Human Rights, Organizational Theory and Communication, Policy Development and Govermental Processes..

Master'S Degree, Quality Control Technology/Technician

FAQ

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What company does Prashant Sahu, Mba Operations, Six Sigma Black Belt work for?

Prashant Sahu, Mba Operations, Six Sigma Black Belt works for Cactus Communications.

What is Prashant Sahu, Mba Operations, Six Sigma Black Belt's role at Cactus Communications?

Prashant Sahu, Mba Operations, Six Sigma Black Belt is listed as Manager, Quality and Customer Success, Cactus Communications | Focusing on Quality | Enhancing CX at Cactus Communications.

Where is Prashant Sahu, Mba Operations, Six Sigma Black Belt based?

Prashant Sahu, Mba Operations, Six Sigma Black Belt is based in Mumbai, Maharashtra, India while working with Cactus Communications.

What companies has Prashant Sahu, Mba Operations, Six Sigma Black Belt worked for?

Prashant Sahu, Mba Operations, Six Sigma Black Belt has worked for Cactus Communications, Dhs Infosystems Pvt. Ltd., and Ivox Technologies Pvt. Ltd..

Who are Prashant Sahu, Mba Operations, Six Sigma Black Belt's colleagues at Cactus Communications?

Prashant Sahu, Mba Operations, Six Sigma Black Belt's colleagues at Cactus Communications include Louella Martins, Mohak Prabhu, Sk. Manha Manha, Sarah Bch, and Kaushal Bagrodia.

How can I contact Prashant Sahu, Mba Operations, Six Sigma Black Belt?

You can use AeroLeads to view verified contact signals for Prashant Sahu, Mba Operations, Six Sigma Black Belt at Cactus Communications, including work email, phone, and LinkedIn data when available.

What schools did Prashant Sahu, Mba Operations, Six Sigma Black Belt attend?

Prashant Sahu, Mba Operations, Six Sigma Black Belt holds Master Of Business Administration (Mba), Operations Management And Supervision, A+ from Itm Group Of Institutions.

What skills is Prashant Sahu, Mba Operations, Six Sigma Black Belt known for?

Prashant Sahu, Mba Operations, Six Sigma Black Belt is listed with skills including Team Management, Editing, Strategic Planning, Customer Service, Corporate Communications, Microsoft Excel, Microsoft Office, and English.

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