Prashant Sahu, Mba Operations, Six Sigma Black Belt Email & Phone Number

Mumbai, Mh, In

Maharashtra, India

Develop and implement comprehensive quality assurance standards and procedures.Monitor and evaluate the performance of language editors and proofreaders.Conduct regular quality audits and inspections.Identify and address quality issues promptly.Implement continuous improvement initiatives to enhance service quality.Work under the framework of Customer Value Re-Invention Strategy.Collaborate with cross-functional teams to customize training materials for various product lines and market segments.Monitor and evaluate the effectiveness of training programs through key performance indicators (KPIs), feedback surveys, and assessments.Respond to customer inquiries and complaints in a timely and professional manner.Collect customer feedback and use it to improve services.Implement Lean Six Sigma methodologies to drive continuous improvement.

Mumbai Area, India

Customer Experience: (Major Market: Japan)1. Track and evaluate client feedback on a real-time basis, identifying the root causes, and replying to them in a professional and timely manner. 2. Achieve the objectives set by the organization in terms of customer experience; reviewing the strategic goals on a periodic basis; drafting, reviewing and implementing service standards; and recommending various action plans in order to implement change. 3. Identify the best practices in the customer service and acquisition industry, ongoing trends, using the best CRM tools, and collecting database for customer engagement.4. Measure, track, analyse and report key account metrics.Business Development:1. Collect Business Intelligence inputs from various available sources and analyze the next steps in acquiring new projects. 2. Work with functions across the organization (SEO, Google Analytics, Data Management) to improve keyword search ranking, lead generation, and visibility.3. Collect raw data and analyze the trends of the jobs received and follow up with the clients.4. Competitor analysis by way of mystery shopping, (presales, process, postsales, and complaint assessment), price comparison, etc.5. Recommend service enhancements, new service launches, market expansion to develop business and contribute to the department revenue in terms of volume increase.Quality:1. Monitor all the feedback emails received by the clients and reply them within a stipulated response time with appropriate measures undertaken.2. Collaborate with the in-house team to identify the root cause of a service failure, putting in place measures to prevent service failures, and resolving client queries through effective communication.Training:1. Prepare presentations and conduct training sessions for the various services offered by the department.2. Upgrade the Styleguide to align with the industry standards and disseminate them to the stakeholders.Root cause analysis on performance

Vashi, Navi Mumbai

1. Edit General Transcription transcripts with highest level of quality, which include seminars, webinars, telephone conferences, high-level meetings, quarterly business reports, pharma research papers, etc. 2. Provide timely, constructive feedback to the freelancers regarding the quality of the reports and tips to improve the same.3. On-Site client attendance (India) for first-hand data collection with respect to the agenda of the meeting, appropriate speaker identification, additional client requirements/specifications.4. Use softwares such as Audacity to create Narration audios for the scripts. Coordinate with the UK and US Voice-Over artists to create the best quality output.

Vashi, Navi Mumbai

1. Download client data and respond to the inquiries on a real-time basis.2. Understand client's requirements and align them with the business needs of the organization.3. Ensure zero job rejections, accommodating the complex needs of the customers with the service dimensions.4. Allocate confirmed jobs to the freelancers, get them transcribed, get the transcripts edited by the in-house team of Editors, and deliver the jobs to the clients within the specified TAT.5. Ensure zero delayed deliveries.6. Utilize and manage time effectively to balance and perform tasks related to operations.7. Communicate with the freelancers, resolving their queries, and providing constructive feedback to them.8. Help the in-house team in achieving the benchmarks set.

Mumbai Area, India

1. Review and edit all kinds of patient report histories, interpreting medical terminology, drafts proceed by speech recognition software, following all legal documentation and patient confidentiality requirements (HIPAA Standards).2. Handle tasks of identifying and evaluating inconsistencies and inaccuracies and perform clarifications.3. Perform responsibilities of editing medical documents by following the transcription guidelines, formats and style. 4. Assist in upgrading and developing training modules.

Mumbai Area, India

1. Proofread and edit patient reports, SOAP notes, progress notes, emergency room reports, pediatric/geriatric reports, surgical notes and operative reports, orthopedic/rehabilitation reports, psychiatric and consultation reports, hospital studies, lab reports/discharge summaries, chart notes, history and physical reports, radiology reports in the healthcare domain, with strict adherence to TAT, delivering superior quality with unparalleled expertise and accuracy.2. Undertake varous quality measures within the team to meet the set benchmark of 98% accuracy.3. Mentor and assist new hires/freshers in the field of Transcription to develop the required skills.

Master Of Business Administration (Mba), Operations Management And Supervision, A+

Subjects in the specialization term included Project Management, Total Quality Management, Material and Inventory Management, Supply Chain.

Bachelor'S Degree In Public Administration, 2009, A

Subjects included Public Policy and Human Rights, Organizational Theory and Communication, Policy Development and Govermental Processes..

Master'S Degree, Quality Control Technology/Technician