Prashant Sapate Email & Phone Number

Having 3+ years of experience in customer support, seeking a challenging position in BPO industry where I can utilize my skills and experience to contribute to the success of the company.

Listed skills include Hmi Design, Human Machine Interface, Hmi Configuration, Codesys, and 16 others.

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  Operations Team Lead

  Vindhya E-Infomedia Pvt.Ltd

  Jun 2021 - Present - Nagpur, Maharashtra, India

  Supervising and managing a team of agents, including theirperformance, productivity, and adherence to businessregulations and procedures.Maintain and evaluate individual and team performancemetrics such as quality scores, average handle time, customersatisfaction ratings and sales targets.Team Members need constant coaching, monitoring andtraining to enhance their skill set, product knowledge andcustomer service capabilities.