Prashant Thakur Email & Phone Number

• Developed a scalable complaint resolution process in collaboration with operations, customer care team and tech team
• Served as a customer expert, through deep understanding & capability across customer experience tools

• Responsible for conceptualizing and managing events for the 3-days flagship event of MDI
• Responsible for designing and implementing concepts for the management and cultural fest

• Conducted secondary market research, analysis & benchmarking to study the scope Residential Solar
• Studying market avenues to ensure high market penetration leading to a healthy market share
• Developing a Go To Market Strategy (GTM) for the launch of Sungrow's latest residential products

• Worked on the developed employee App to regulate the flow of information among different departments to increase the efficiency of operations
• Evaluated the current processes, introduced changes and supervised the implementation of these changes

Gurgaon, India

• Led sales team of 18 people including 4 Assistant Mangers, 8 Associates and 6 Management Trainees
• Prepared periodical and ad-hoc reports for VP, Business Operation and assisted him in growth planning
• Achieved 3X YoY growth both in terms of number of orders and total solar wattage sold for March’19

• Meet potential clients to sell Solar solutions provided by ZunRoof, prepare detailed and customized reports for clients
• Provided human resources & recruitment-related support by screening, interviewing and testing applicants
• General and Technical training of new employees

Gurgaon, India

• Technical sales call with prospective clients, explaining solar rooftop system tothem and the ZunRoof advantage
• Handle day-to-day operations and delivery of our existing projects, includingliaising, documentation and supervision

Chandigarh Area, India

• Learned about various communication, networking & surveillance equipment used by AAI
• Got the opportunity to observe the day to day operations of Chandigarh International Airport
• Replicated Instrument Landing System used to land airplanes at Chandigarh Airport

Chandīgarh Area, India

• Conceptualized & executed 3-day Entrepreneurship summit; now a flagship event
• Successfully raised sponsorship from Triumph, BMW, 97.2 Big FM, and CCD
• Spearheaded all marketing activities, designing of marketing material and social media

Masters In Management

Master Of Business Administration - Mba

Electonics And Communication Engineering, Electronics And Communication Engineering

Activities and Societies: •Udyami 2015-Panjab University's Entrepreneurship Summit •Entreprenurship Development Cell U.I.E.T, Panjab.