Prashant Jadhav Email & Phone Number

Mumbai Metropolitan Region

( Client ANZ ) Delivery/Release Management( Client BCBSLA) Delivery Lead/Scrum Master

Mumbai, Maharashtra, India

• Project Management /Collaboration for a Logistics Company in delivering RPA solution on UI Path.
• RFI/RFP/Due Diligence for the Semi-Conductor Co for Digital Transformation /API integration
• Sentimental Analytics for a contact center on Hadoop and Tableau platform (Rapid Miner, Tableau)
• Project Delivery for Donation Management System (Core PHP, HTML, MySQL) for an est Institute
• Product envisaging /mentoring /Financing for QR based Application for an Apparel manufacturer

Mumbai Area, India

- Program Management for Mobile APP,Portal,WAP,OTT products (Wireless/Enterprise LOB )- Due Diligence / Requirement gathering for mobile wallet (in house driven )- Training and Adoption of Agile methodologies and practices ( Scrum practices )- Project Management for captive OTT product spread across 150+ countries - Project/Program management of out.

Mumbai Area, India

• Project management for readiness of outcalling dialer for RBPO.
• Keeping the leadership abreast with project status.
• Vendor management, communications and escalation mgmt.
• Team building & motivational activities (organized R&R).

Mumbai Area, India

• Deployment of Microsoft APPV (Softgrid) & Vmware Thin App suites across 23 delivery centers in AO/IO/BPO (Americas, EMEA, LATAM, APAC).
• Deployment of IE7/MS Office 2007, Firefox across all delivery centers.
• Achieving compliance and security controls by enabling business required sites through websense/IP controls on global scale.
• Optimization project across DCN`s by consolidating websense licenses.
• Forecasting and budgeting for projects across all delivery centers.
• Timely documentation inputs to PMO team for ensuring adherence to audit framework.

Mumbai Area, India

• Transitioning of diversified technology projects across APAC,Americas,EMEA,LATAM in coordination with IT teams.
• Liasoning with business stakeholders (client team, onshore, offshore, operations) for smooth transition/Go Live.
• Delivering presentation to clients, relationship building, and escalation management.
• Responsible for technology/infrastructure solutions for DCN BPO across verticals (HR, F&A, payroll, contact center, customs et al).
• Relationship management-Interface with key business stakeholders.
• Analysis and identification of migration of new technologies.

Mumbai Area, India

Project managing the Mastek BPO setup for US clients,coordination with operations,technology,quality,security teamsStreamlining the operations of US based banking client by improving technology SLA`s.Client relationship,communications,service delivery management.Project managing / ramping up Pune BPO operations (~100 seats).Migration of client data center.

Mumbai Area, India

Part of the core team for Reliance contact center,involved in costing,BOM,vendor liasoning,helpdesk management.Data design,implementation,support for captive & International contact center for Reliance BPO.Implementation of netway project for RBPO.Maintainance and upkeep of network setup using NMS,proprietary switch softwares.Effective working.

Mumbai Area, India

Network management - Implemneted CiscoWorks 3.1 on SNMPc,built sample networks using different routers and switches,their interface statistics.usage of Cisco view for remote monitoring of devices.Successfully delivered presentations on the latest technologies like AVVID, VoIP, WAN switching,call manager, IP telephony,ATM.Exposure on latest networking.

Mumbai

VPN and Messaging Support to Premium Clients

Pgpcc, Cloud Computing, B+ ( 84%)

Activities and Societies: Cloud Fundamentals, AWS, Azure, Microservices, DevOPS, Containers, Cloud Migrations , Big Data...

Master Of Business Administration - Mba, Information Technology, Cgpa 9.01 (Topper)

Activities and Societies: Emerging Technologies , RPA, Data Science , Data Warehousing , Python, AI/ML ,ERP, IT Entrepreneurship,Business.

Mdp ( 15 Month Long Distance Certificate Programme), Ebpm, Good

Activities and Societies: Executive Programme in Business Management (via Hughes Communications) - Financial/Cost and Mgmt Accounting.

Be, Electronics