( Client ANZ ) Delivery/Release Management( Client BCBSLA) Delivery Lead/Scrum Master

• Project Management /Collaboration for a Logistics Company in delivering RPA solution on UI Path.• RFI/RFP/Due Diligence for the Semi-Conductor Co for Digital Transformation /API integration• Sentimental Analytics for a contact center on Hadoop and Tableau platform (Rapid Miner, Tableau)• Project Delivery for Donation Management System (Core PHP, HTML, MySQL) for an est Institute • Product envisaging /mentoring /Financing for QR based Application for an Apparel manufacturer

- Program Management for Mobile APP,Portal,WAP,OTT products (Wireless/Enterprise LOB )- Due Diligence / Requirement gathering for mobile wallet (in house driven )- Training and Adoption of Agile methodologies and practices ( Scrum practices )- Project Management for captive OTT product spread across 150+ countries - Project/Program management of out calling automation dialer on PAN India basis- Conceptualizations,planning,implementation of 2000 ports/seats in hub & spoke model- Home agent test bed setup /successful pilot with wireless data VPN- IVR project: decongestion analysis, IVR port forecasting, ramp-up plan for 3G services- HR automation project on SAP environment with MSVS 2008,Ajax .net, Oracle db.- Home agent design,solution,pilot Implementation for Reliance BPO - Team building & motivational activities (R&R)

• Project management for readiness of outcalling dialer for RBPO.• Keeping the leadership abreast with project status.• Vendor management, communications and escalation mgmt.• Team building & motivational activities (organized R&R).

• Deployment of Microsoft APPV (Softgrid) & Vmware Thin App suites across 23 delivery centers in AO/IO/BPO (Americas, EMEA, LATAM, APAC).• Deployment of IE7/MS Office 2007, Firefox across all delivery centers.• Achieving compliance and security controls by enabling business required sites through websense/IP controls on global scale.• Optimization project across DCN`s by consolidating websense licenses.• Forecasting and budgeting for projects across all delivery centers.• Timely documentation inputs to PMO team for ensuring adherence to audit framework.

• Transitioning of diversified technology projects across APAC,Americas,EMEA,LATAM in coordination with IT teams.• Liasoning with business stakeholders (client team, onshore, offshore, operations) for smooth transition/Go Live.• Delivering presentation to clients, relationship building, and escalation management.• Responsible for technology/infrastructure solutions for DCN BPO across verticals (HR, F&A, payroll, contact center, customs et al).• Relationship management-Interface with key business stakeholders.• Analysis and identification of migration of new technologies.• Meeting client SLA`s and vendor management.• Contribution to RFI / RFC's in close coordination with client management team.• 100% compliance to internal and external audits based on e-SCM framework.• Driving the BCP, cost reduction program initiatives across all 150 deals. • Timely and cost effective transitions across diversified geographies• Driving the security initiative across India for 50 plus deals• Participation in the team building, Good Place to work initiatives.

Project managing the Mastek BPO setup for US clients,coordination with operations,technology,quality,security teamsStreamlining the operations of US based banking client by improving technology SLA`s.Client relationship,communications,service delivery management.Project managing / ramping up Pune BPO operations (~100 seats).Migration of client data center in US with seamless operations.RFI /RFP contribution to sales and strategy team,client presentations for new business avenues.Compliance to internal ISMS ,ISO 27K and 3rd party external client driven audits (E&Y) for Mumbai / Pune locations.Design,planning and migration of BPO operating center in puneInduction of new joinees,training,bringing up to speed.

Part of the core team for Reliance contact center,involved in costing,BOM,vendor liasoning,helpdesk management.Data design,implementation,support for captive & International contact center for Reliance BPO.Implementation of netway project for RBPO.Maintainance and upkeep of network setup using NMS,proprietary switch softwares.Effective working relationships with vendors to ensure delivery of mission critical services.Meeting client SLA`s / vendor management.Movement of International contact center process with multiple outsourced vendors.Achieved BS 7799 certification for US banking process.100% compliance on two weeks 3rd party audit ( PwC) by client.Adherance to stringent SLA's for US based banking client.Contribution in RFI / RFP`s to business development team.

Network management - Implemneted CiscoWorks 3.1 on SNMPc,built sample networks using different routers and switches,their interface statistics.usage of Cisco view for remote monitoring of devices.Successfully delivered presentations on the latest technologies like AVVID, VoIP, WAN switching,call manager, IP telephony,ATM.Exposure on latest networking technologies like LAN,WAN,IGX,BGP,AVIIDSuccessfully cleared the (CCIE) Cisco Certified Internetworking Expert (Qual) exam.

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