I am a tech enthusiast who is aspiring to be a part of an organization that gives me scope to apply my knowledge and skills, and to be a part of the team that dynamically works towards the growth of the organization.I work and provide real-time application support for analyzing and troubleshooting issues on the order flow in the production environment.• 9+ years of experience in IT support and Maintenance. Functional experience includes L2/L3 support with diagnosis, investigation, Root Cause Analysis, resolution, and coordination with business/clients/Client Advocates, and application owners.• Adhering to compliance for all reports (Change and Incident Management) to make sure no breach has risen.• Knowledge of Application/Product Support, ITIL Process, Windows, and UNIX servers.• Expertise in attending & resolving the issues such as application outages, Issues impacting multiple users.• Proactively involved in Major and minor releases. Good team player with a proven leader with the ability to be reliable in crises such as P1 and P2 kind of application outages.• Preparing Resolution Documents, Root Cause Analysis (RCA), and preparing SOPs.