Prashant Singh Email & Phone Number

I am a tech enthusiast who is aspiring to be a part of an organization that gives me scope to apply my knowledge and skills, and to be a part of the team that dynamically works towards the growth of the organization.I work and provide real-time application support for analyzing and troubleshooting issues on the order flow in the production environment.• 9+ years of experience in IT support and Maintenance. Functional experience includes L2/L3 support with diagnosis, investigation, Root Cause Analysis, resolution, and coordination with business/clients/Client Advocates, and application owners.• Adhering to compliance for all reports (Change and Incident Management) to make sure no breach has risen.• Knowledge of Application/Product Support, ITIL Process, Windows, and UNIX servers.• Expertise in attending & resolving the issues such as application outages, Issues impacting multiple users.• Proactively involved in Major and minor releases. Good team player with a proven leader with the ability to be reliable in crises such as P1 and P2 kind of application outages.• Preparing Resolution Documents, Root Cause Analysis (RCA), and preparing SOPs.

Listed skills include Manual Testing, Functional Testing, Agile Methodologies, Rally, and 18 others.