Full-Funnel Analysis: Evaluated and optimized the entire sales and presales pipeline from lead generation to customer acquisition.Sales Process Optimization: Managed and leveraged Salesforce,LeadSquared CRM to streamline sales processes and enhance lead to conversion ratio.Process Documentation: Documented best practices and ensured process standardization.Boosted growth of demos & enhanced pre-sale activities by effectively managing and leveraging third-party sources for lead generation.Handling mentor payout and have reduced cost by 20% which was extra payout we were giving .Actively looking at mentor escalations and refunds coming from customers.

Worked on saving refunds from dissatisfied clients, enhancing customer retention.Onboarded and trained new trainers, ensuring high standards of delivery.Handled payout disputes for over 1,000 trainers, streamlining payment processes.Suggested and implemented CRM process changes that significantly increased sales accuracy.Introduced the FAQ Section to reduce frequently raised escalations.